Hi Cagney , I have created case 04768368 on your behalf and sent it to our Video Editor Support team. The next available resource will contact you to address the issue. Thank you very much Iny Hi, I have just installed windows 10 and media composer 2022.12.6. In addition I installed 2020 versions of Boris continuum, sapphire, mocha pro plugins for avid;

Hello, I have created case 04767223 on your behalf. Please provide me the following information by replying to the case, I need this so I can forward the case to our Technical Support team. 1. Version of Media Composer you are using 2. Computer operating system. 3. System ID Thank you very much Iny I've run into an issue where I'm unable to

Hi Iris, I have created case 04765674 on your behalf and sent it to our Video Editor Support team. The next available resource will contact you to address the issue. Thank you very much! Iny Hello there. I´m working with old DV files, stucked inside Avid Media Files and OMFI Media Files. I´m using Avid Media Composer, Ultimate 2024.2. I´ve

Hi Michael, I have created case 04765627 on your behalf and sent it to our Shared Storage Support team. The next available resource will contact you to address the issue. Thank you very much! Iny Hello I'm getting this when attempting to create a transcript on nexis 2023.12 - nexis client 2024.2 - MC 2024.2 ERROR: AvNN Error: 272, Connection refused

Hi Lars, I have created case 04764439 on your behalf and sent it to our Video Editor Support team. The next available resource will contact you to address the issue. Thank you very much, Iny Hello, I'm trying to do it the correct way :) I shot on my Sony F55 in HD using Intra 300 codec. In MC 2023.12 I AMA (AVC High 4-2-2 Intra Class 100) all media

Hi Adz, Our shop.avid.com and resellers do not offer physical copies of any eBooks. They are only available online and can be downloaded. Kindly check this article for reference: Avid Knowledge Base Avid Online Store: Can I buy any physical copies of eBooks? https://avidtech.my.salesforce-sites.com/pkb/articles/en_US/buy-physical-copies-ebooks Thank

Hi Jef, I have created case 04761522 on your behalf and sent it to our Video Editor Support team. The next available resource will contact you to address the issue. Thank you very much, Iny MC 2023.12.0 Intel iMac Big Sur I have been trying to use the File Insert Edit tool on a DNx HD HQX 29.97p file for a couple of days. I always get the following

Hello A namorphic, I have created case 04757673 on your behalf and sent it to our Video Editor Support team. The next available resource will contact you to address the issue. Thank you very much! Inocencio Does anyone have a way to map certain SETTINGS to keyboard shortcuts? For example: I use my computer monitor for Full Screen playback, but I also

Hi FilippoM, I see that you already have an open case: 04755699 which is already handled by one of our Video Editors. I will make a follow up on the case so they may assist you with this issue. Thank you very much! Inocencio Hi guys, I've just finished an edit and need to export an AAF or OMF for soundmix. However, when I try to export the AAF I

Hi Ngel, I have created case 04754126 on your behalf and sent it to our Video Editor Support team. The next available resource will contact you to address the issue. Thank you very much, Inocencio We have occasionally seen sequences in bins be replaced with a version that says autocopy01 at the end of it. The original sequence isn't there any longer