[quote user="ripvanmarlowe"] lol, we're never seeing that thing. I'll have moved in to my retirement home on Mars by the time it gets here. Where's this new CEO? What's he up to? Hey Dillard! Where's our title tool? Andi [/quote] {laughing through tears emoji}

Hi jstuartdawson, It would help to know your system specifications. Which specific version of Media Composer are you using? Which specific operating system? Processor? Amount of RAM? Video card? Where is your media stored? Look at my profile at the bottom of this post for an example. If you fill out this information in your profile, you won't have

While you're hopefully running in trial mode to keep going while you're waiting to sort this out, send an email to Ajay Yumul ([email protected]) and Marianna Montague ([email protected]). They are Avid customer advocates, and can help you.

Hi Paddy2 It would help to know more details of your system specifications. Are you still using MC 7.0.3? Which specific operating system? Processor? Amount of RAM? Video card? Is your media linked, transcoded, or imported? Where is your media stored? Look at my profile at the bottom of this post for an example. Also, is there a specific task you are

[quote user="Tracecrete"] Your colleague has sent me a support email, and I have replied but have not heard back. [/quote] Forum moderators don't work for Avid. I'm just an editor like you. That's why I wrote: [quote user="camoscato"]If you don't get anywhere with {support}, send an email to Marianna Montague (marianna

Hi Tracecrete You should create a case on the MyAvid support portal and someone will get to you asap. https://www.avid.com/US/support/support-contact If you don't get anywhere with them, send an email to Marianna Montague ([email protected]) and Ajay Yumul ([email protected]). They are Avid's customer advocates, and can help you.

[quote user="judywatson"]Updated all drivers and software to the latest versions.[/quote] When it comes to video card drivers the latest ones may not be the ones that Avid recommends. [quote user="judywatson"] Avid Product: Avid Media Composer (Version 2023.6)[/quote] Are you sure about that version number? I only ask because there's

Thank you for posting the solution.

Hi Brad You should create a case on the MyAvid support portal and someone will get to you asap. https://www.avid.com/US/support/support-contact If you don't get anywhere with them, send an email to Marianna Montague ([email protected]) and Ajay Yumul ([email protected]). They are Avid's customer advocates, and can help you. While

Hello Francois, You should create a case on the MyAvid support portal and someone will get to you asap. https://www.avid.com/US/support/support-contact If you don't get anywhere with them, send an email to Marianna Montague ([email protected]) and Ajay Yumul ([email protected]). They are Avid's customer advocates, and can help you