I'm getting a "Server Error 500 - Internal Server Error" when I try to download the dongle updater for either of my MC licences from the myproducts webpage

Hi Marianna, this Mac has had everything since 2009 up to MC 8.3 on it :) I'll mail you Cheers

I own two perpetual MC+Symphony licenses and an MC dongle, all three with Avid Standard Support. I've just installed MC v8.4.0 to test on one of my non-client Macs (the other Macs are busy). When I start MC I get a mesage telling me the "trial period not available". What do I need to do to actually test the software and not tie up any

[quote user="Avid Student 19"] I am trying to set up an Avid system. I am using Media Composer 7 and the new mac trash can. I need the audio to go out of the Avid and in to my speakers and video to my external TV monitor. I have been using the Black Magic Design and it has been so finicky. I was wondering what people were using today for a

Hi, Although I haven't tried it with a new MacPro I used this method a few years ago with a 2009 MacPro which had two graphic cards and three computer monitors. Set up your screens using system preferences/monitors, ensuring that they match the physical setup on your (real) desk. Then in Media Composer go to Settings/Full Screen Playback and position

[quote user="Job ter Burg"] [quote user="RodneyinMunich"]My fear was that somehow I'd fall through the cracks and wake up on New Year's morning with an invalid support contract and a stuck-forever-at-v7 licence.[/quote]Very unlikely. Date of purchase of the upgrade is key, and customer support has been very supportive, and

I had to wait about two days for the activation to come through. My fear was that somehow I'd fall through the cracks and wake up on New Year's morning with an invalid support contract and a stuck-forever-at-v7 licence. During the wait I could use my dongle with v7 and was able to test v8.3 on the 30 day trial. Once the contract was validated

Hi Snedker, I answered your post yesterday but it seems to have gone missing. Try downloading a new updater.avd file and updating your dongle (don't CONVERT it!!!). That worked for me. Cheers

[quote user="Marianna"] Rodney chances are you bought your license from a reseller. If that's the case then avid needs to verify that you actually own the license that you have tied to your new support/upgrade plan. There is a window of 12-24 hours depending on how busy support is where it will show 'on hold' until they verify

[quote user="AndrewAction"] Hi Andrew! trust you're enjoying the long antipodean days! I'm missing them madly here in Munich. [quote user="RodneyinMunich"]I purchased a subscription for my MC+Symphony (license) and my MC (dongle). [/quote]I assume you mean "Support" and if so when did you purchase it? Yes I mean