Latest post Thu, Feb 22 2024 9:15 PM by jef. 2 replies.
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  • Wed, Feb 21 2024 4:55 PM

    • jef
    • Top 25 Contributor
    • Joined on Sun, Feb 26 2006
    • Maryland
    • Posts 4,180
    • Points 50,445

    2023.12.0 File Insert Edit issue

    MC 2023.12.0  Intel iMac Big Sur

    I have been trying to use the File Insert Edit tool on a DNx HD HQX 29.97p file for a couple of days.  I always get the following:

    "Insert edit export failed. File is not supported for insert edit."

    Out of frustration I uninstalled and installed 2023.3.1 and it works now.

    Seems like a bug to me.

    Jef

    Avid DS 11.0.2 R.I.P | MC "Well, it depends ..." 2023.3.1 iMac w Big Sur and 2018.12.7 on Windows 10 Boot Camp [view my complete system specs]

    _____________________________________________

    Jef Huey

    Senior Editor

  • Thu, Feb 22 2024 3:53 PM In reply to

    • isamson
    • Not Ranked
    • Joined on Wed, Feb 17 2016
    • Posts 43
    • Points 360
    • ! Avid Employee
      Avid Customer Service

    Re: 2023.12.0 File Insert Edit issue

    Hi Jef,

    I have created case 04761522 on your behalf and sent it to our Video Editor Support team. The next available resource will contact you to address the issue.

     

    Thank you very much, 

    Iny

     

    MC 2023.12.0  Intel iMac Big Sur

    I have been trying to use the File Insert Edit tool on a DNx HD HQX 29.97p file for a couple of days.  I always get the following:

    "Insert edit export failed. File is not supported for insert edit."

    Out of frustration I uninstalled and installed 2023.3.1 and it works now.

    Seems like a bug to me.

    Jef

     

  • Thu, Feb 22 2024 9:15 PM In reply to

    • jef
    • Top 25 Contributor
    • Joined on Sun, Feb 26 2006
    • Maryland
    • Posts 4,180
    • Points 50,445

    Re: 2023.12.0 File Insert Edit issue

    Thank you Iny,

    I have communicated with them and provided a screen recording of the issue.

    For others out there, my testing seems to say that this bug is isolated to MC2023.12.1.  MC 2023.8.2 does NOT have the problem and works as expected.

    Jef

    Avid DS 11.0.2 R.I.P | MC "Well, it depends ..." 2023.3.1 iMac w Big Sur and 2018.12.7 on Windows 10 Boot Camp [view my complete system specs]

    _____________________________________________

    Jef Huey

    Senior Editor

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