Hello Everyone,
We are using Interplay Production with 2 transcode service servers. The transcoding service is working manually, but the auto transcode stopped working. Also, I cannot "set auto transcode" for a folder.
I have restarted both transcode service servers and that did not fix things. All the serviced seem to be running fine. But transcode is working but auto transcode is not.
Can someone advise?
Thanks.
you need to find the server where the windows service "Avid Interplay Auto Production Services" is installed, and restart that service. This controls the auto-transcode/transfer/archive. It might be running on your production services engine or one of the other service providers.
Dave
Post Production Infrastructure Engineer
"A very big network"
Thanks for your response. I did that and restarted the "Auto Services". I even restarted the Transcode Engine, where the services are installed. I t did not solve things.
Update:
However, I found out that the issue happen due to an pversight from my side. I happened to change an administrator user's password in the Interplay Administrator. And it seems that this particular administrator user is the owner of the profile that's responsible for auto transcoding. So I came to learn that if you change the password of such a user, you will consequently need to change the password in other places too, aside from Interplay Administrator. Places where the service itself is configured.
I reverted back to the old password and things went back to normal.
So I am on the beta PMS and disabled transcoding, then restarted the server. I used my browser to try to play a file that would need to be transcoded and like intended, it gave me the error that the server is not fast enough. I thought it was working properly.
Then today I check my active streams and one of my users is transcoding a file. Not direct streaming or just transcoding audio but full 1080>480p transcoding. Is anyone else seeing this? Is it a bug in the new echat.date server chatspin.download version?
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