Latest post Tue, Mar 29 2022 4:24 PM by jcmcnamee. 6 replies.
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  • Sat, Mar 26 2022 11:26 AM

    • nicov
    • Top 500 Contributor
    • Joined on Wed, Jun 7 2006
    • Posts 212
    • Points 2,770

    licensing weird issue

    I'm switching licenses between workstations and can't get my Symphony option to work. Avid link and MC are up to date, workstations are an Intel i9 iMac and a M1max macbookpro. MC and Phrasefind option switch from one to the other flawlessly with or without cloud licensing but Symphony option does not. It seems there no way to opt for cloud licensing for the symphony option so I deactivate from the iMac first and activate on avid link on the macbookpro and all seems ok but when I launch MC only Phrase find is active as the screenshot attached shows. I tried all combinations, cloud and node locked..


    MacOS 12.4 / MC 2022.7 / 16'MacBookpro M1max 64gb / BMD ultrastudio monitor3G > JVCDTV24 / tangent wave2/ TB xtrm-q sabrent nvme ssd 8tb [view my complete system specs]
  • Sat, Mar 26 2022 7:31 PM In reply to

    Re: licensing weird issue

    Hello, 

    I see, So Symphony is activated in Avid Link, but not showing up as an option in Media Composer. Try re-installing both Avid link and Media Composer > once that's done sign back into link, and launch media composer from the link interface. 

    If that makes no difference, email Chris: Chris.Bove@avid.com and he can help. 

    Editing Movie Magic.

    My Equipment & System Specs

    Media Composer Ultimate 2022.7 | Pro Tools Studio 2022.7 | Avid Play | Sibelius Artist 2022.7

  • Sun, Mar 27 2022 12:44 PM In reply to

    • nicov
    • Top 500 Contributor
    • Joined on Wed, Jun 7 2006
    • Posts 212
    • Points 2,770

    Re: licensing weird issue

    Hello, thanks for the advise, I've reinstalled and launched MC in avid link and still no symphony option. I'll email Chris..

    MacOS 12.4 / MC 2022.7 / 16'MacBookpro M1max 64gb / BMD ultrastudio monitor3G > JVCDTV24 / tangent wave2/ TB xtrm-q sabrent nvme ssd 8tb [view my complete system specs]
  • Sun, Mar 27 2022 8:16 PM In reply to

    Re: licensing weird issue

    nicov:

    Hello, thanks for the advise, I've reinstalled and launched MC in avid link and still no symphony option. I'll email Chris..

    Okay, good luck! 

    Please post your solution to this forum for the benefit of anyone who might stumble across this thread in the future. 

    Thanks

    Editing Movie Magic.

    My Equipment & System Specs

    Media Composer Ultimate 2022.7 | Pro Tools Studio 2022.7 | Avid Play | Sibelius Artist 2022.7

  • Sun, Mar 27 2022 8:41 PM In reply to

    • nicov
    • Top 500 Contributor
    • Joined on Wed, Jun 7 2006
    • Posts 212
    • Points 2,770

    Re: licensing weird issue

    Thanks for your help, Chris solved the case with a temp solution in no time and on a sunday! I have a producer screening tomorow for witch I need to apply grades and had forgotten how painfull it was without the symphony option and no relational grading. I'm all good now, he gave me 60 days of ultimate rental to wait on the next release that solves this licensing issue. Apparently I'm not alone with this problem, he told me it occurs to a batch of licenses since the introduction of cloud licensing and the fix will be released with 2022.4. 

     

     

    MacOS 12.4 / MC 2022.7 / 16'MacBookpro M1max 64gb / BMD ultrastudio monitor3G > JVCDTV24 / tangent wave2/ TB xtrm-q sabrent nvme ssd 8tb [view my complete system specs]
  • Mon, Mar 28 2022 1:30 PM In reply to

    Re: licensing weird issue

    Perfect Yes

    Editing Movie Magic.

    My Equipment & System Specs

    Media Composer Ultimate 2022.7 | Pro Tools Studio 2022.7 | Avid Play | Sibelius Artist 2022.7

  • Tue, Mar 29 2022 4:24 PM In reply to

    • jcmcnamee
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Brooklyn, NY
    • Posts 369
    • Points 3,955

    Re: licensing weird issue

    Oh wow...really looking forward to this because I've also had this issue.

    nicov:

    the fix will be released with 2022.4. 

     

    Media Composer 2022.7 / OS 12.5.1 / 27" iMac 5K 2017 [4.2 GHz Intel Core i7, 64 GB ram, Radeon Pro 580 8 GB] [view my complete system specs]
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