Latest post Mon, May 10 2021 12:23 PM by Marianna. 4 replies.
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  • Mon, May 3 2021 9:00 AM

    • Mark A
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Sydney
    • Posts 94
    • Points 1,115

    Upgraded OS and now Composer wont start

    Hi All

    just upgraded OS 10 10.15.7 and get the error " This software was released past your contract expiration" My subscription is valid until July 2021. Reinstalled and that didn't work(2021.3). It also swept up my all media folders from the sys drive and put them in a Relocated Items Folder. Apparently I don't have permissionto put them back!!

     

    any help appreciated.

     

    Mark

    Imac 5k 4GHz I7 16GB ram 10.14.5 MC19.6 [view my complete system specs]
  • Mon, May 3 2021 12:11 PM In reply to

    Re: Upgraded OS and now Composer wont start

    Hi Mark, Only Avid can fix license problems. You should create a case on the MyAvid support portal and someone will get to you asap. https://www.avid.com/US/support/support-contact  If you don't get anywhere with them, send an email to Raff Condalor (raff.condalor@avid.com).  He is Avid's customer advocate, and can help you.

    Media Composer 2021.6 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Mon, May 10 2021 9:06 AM In reply to

    • Mark A
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Sydney
    • Posts 94
    • Points 1,115

    Re: Upgraded OS and now Composer wont start

    It would be nice if someone from Avid would reply to my emails ! Try and phone them from Australia and all you get is a robot on the phone.

    Imac 5k 4GHz I7 16GB ram 10.14.5 MC19.6 [view my complete system specs]
  • Mon, May 10 2021 10:33 AM In reply to

    Re: Upgraded OS and now Composer wont start

    Hi Mark, Just to check, did you send an email to Raff Condalor (raff.condalor@avid.com)?  He is usually very responsive.

    Media Composer 2021.6 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Mon, May 10 2021 12:23 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,562
    • Points 255,350
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
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    Re: Upgraded OS and now Composer wont start

    Hi Mark

    You always need to "Phone Home" at least once per year with a deactivation and a reactivation to updated the servier and your license to the latest renewal you made.

    Email me the system ID and MyAvid email and I will assist

    marianna

    marianna.montague@avid.com

    Director of CSM | Customer Advocate [view my complete system specs]
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