Latest post Sun, Mar 7 2021 12:58 PM by camoscato. 2 replies.
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  • Sun, Mar 7 2021 12:35 PM

    • gregNZ
    • Not Ranked
    • Joined on Fri, Apr 23 2010
    • Posts 41
    • Points 585

    MC License issue when moving to new Mac

    Hi all,

    I bought a new iMac. I moved everything via Time Machine from my old iMac to the new machine. I was sure I had deactivated the license before. But now I realised it somehow didn't do it and it seems I cannot do that at all. Everytime I click deactivate it tries to sync an old license and then jumps back to green/activated. The same on both machines.

    old iMac

    10.14.6 Mojave, 3,5 GHz, i7, 32 GB

    new iMac

    11.2.2 Big Sur, 3,6 GHz, 10 core i9

    Media Composer 2018.12.3

    thanks so much for your help, very much appreciated!

  • Sun, Mar 7 2021 12:43 PM In reply to

    Re: MC License issue when moving to new Mac

    On the Avid website sign in and select support. 

    Support issues related to licensing are free of charge.

    They can release your stuck license. 

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  • Sun, Mar 7 2021 12:58 PM In reply to

    Re: MC License issue when moving to new Mac

    As Pat says, you should create a case on the MyAvid support portal and someone will get to you asap.  If you don't get anywhere with them, send an email to Raff Condalor (  He is Avid's customer advocate, and can help you.

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