Latest post Sat, Feb 27 2021 11:38 AM by RalphC. 3 replies.
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  • Fri, Feb 26 2021 11:31 AM

    • Pia Huemer
    • Not Ranked
    • Joined on Fri, Feb 26 2021
    • Posts 2
    • Points 30

    Payment and Activation

    Hi,

     

    I bought a 1 year abo some hours ago (paypal) and was looking forward to start off - but I am not sure, if the payment process is working or what exactly is going on. I only can find the purchase in the "view order history" - nothing happened though in "my products"...

     

    Thanks already,

    Pia

  • Fri, Feb 26 2021 10:26 PM In reply to

    Re: Payment and Activation

    Hi Pia,

    You should send an email to Raff Condalor (raff.condalor@avid.com).  He is Avid's customer advocate, and can help you.

    Media Composer 2021.5 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Sat, Feb 27 2021 10:02 AM In reply to

    • Pia Huemer
    • Not Ranked
    • Joined on Fri, Feb 26 2021
    • Posts 2
    • Points 30

    Re: Payment and Activation

  • Sat, Feb 27 2021 11:38 AM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,569
    • Points 28,435
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Payment and Activation

    Hello Pia,

      Please send me an email, I will check the order status. Thanks!

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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