Hi

We are currently trying to integrate Avid TM API 3.7.0 with our workflow app. This works on an old Avid Transfer Engine with SDK 2.5 but we have to updrage to Transfer Engine 3.7.0 but we are having problems upgrading :

Transfer Engine is version 3.7.0

We have tried to integrate with SDK 3.5 and 3.7.2

our apps are written in Java so we have a dll to call SDK functions from our Java

 

A workflow process in our app calls the bundle to ingest

TMAutoAPI and Transfer Engine Client DLL are included in Tomcat /bin

if we rollback to our old bundle with the 2.5 SDK on the old Transfer Engine, Ingest works as expected

With the SDK 3.5 -> our app can call "Initialize", "ValidateLocatorsOnServer" and "IsClientVersionCompatibleWithServer" works well with the new SDK and server as we run these calls when the Tomcat server starts up

we have no error for these calls

we have an error when we call Ingest with "-394 (IngestError) Internal Error"

we also run "IsClientVersionCompatibleWithServer" on a regular basis to check communication is still up between our app and Transfer Engine

we have no error for these calls

we have an error when we call Ingest with "-394 (IngestError) Internal Error"

 

With SDK 3.7.2, we have an error that dependant librairies are missing

I noticed that with our compiled DLL and AvidTmAutoAPI.dll, we don't have GenericHelper_14.1.29_vc12_u.dll

On the Transfer Engine Client, I fould GenericHelper_14.1.22_vc12_u.dll

The DLL won't even load this time

Looking at the dependencies (with a dependency program), it seems to point to an issue with the Generic Helper

I suspect the SDK 3.7.2 is not comaptible with Transfer Engine 3.7.0 and the Generic Helper found in the client?

 

What could the error "-394 (IngestError) Internal Error" come from with SDK 3.5? Could the wrong Generic Helper dll explain our problem with the new 3.7.2 SDK?  Does the SDK have to match perfectly the Transfer Engine Client?

Thanks for your help

Hi Adam,

For the start could you please confirm which version of transfer client is installed on the machine with TMAuto? It comes with the needed DLLs so you should run 3.7.x

And it would help if you can run TMAuto right from the command line while troubleshooting to see output of each command and parameters used.

Thanks

Hi Vadym,

Thanks for your reply.

Transfer Engine client

This is the information from the Transfer Client :

•  

  ⇓

  Module                               Version              Date/Time AAFCOAPI.dll                         1.1.6.9035           Sun Dec 11 19:23:44 2016 ACFPluginHost.dll                    1.0.10.1850          Sun Dec 11 19:23:44 2016 AvidMXF_SDK_4.6.6_vc12.dll           4.6.6.10028          Sun Dec 11 19:23:44 2016 AvidMXF_SDK_Modules_4.6.6_vc12.dll   4.6.6.10028          Sun Dec 11 19:23:46 2016 AvOmfToolkit.dll                     12.0.0.175           Sun Dec 11 19:23:46 2016 CoreThreads.dll                      6.11.0.44615         Sun Dec 11 19:28:10 2016 CoreUtils.dll                        6.11.0.44615         Sun Dec 11 19:28:12 2016 frameOffsetDll.dll                   1.0.0.1              Sun Dec 11 19:28:12 2016 GenericHelper_14.1.22_vc12_u.dll     14.1.22.35294        Sun Dec 11 19:23:48 2016 libcurl.dll                          7.20.1               Thu Sep 29 06:43:50 2011 libjpegV4.dll                        12.0.0.175           Sun Dec 11 19:23:48 2016 MXFviaAAF.dll                        1.1.6.9035           Sun Dec 11 19:23:50 2016 StudioStatus.dll                     3.7.0.37685          Sun Dec 11 19:28:14 2016 xerces-c_3.1_vc12_x64_u.dll          3, 1, 4, 0           Sun Dec 11 19:23:50 2016 xfermgrapi.dll                       3.7.0.37685          Sun Dec 11 19:28:14 2016

Version:

3.7.0.54975


DLL Version Mismatch

Sample : 

I also compiled the sample to try and run it on the server (as an .exe? I can't install VS on the server or call the server from my desktop). When I try to run the .exe, I get an error message relating to "GenericHelper_14.1.29_vc12_u.dll" missing.

 

SDK 3.5

When using SDK 3.5, our program called TMAuto and we could get the following output from the console calling "Initialize", "ValidateLocatorsOnServer" and "IsClientVersionCompatibleWithServer" : 

But when trying to Ingest, no output from the console and we get the following error  : -394 | (IngestError) Internal Error

 

SDK 3.7.2

With SDK 3.7.2, we get an error for dependant libraries missing which I suspect is down to "GenericHelper" not been the right version (so maybe SDK 3.7.2 can't call a Transfer Engine client in 3.7.0).

I suspect all our issues are down to version problems between the SDK and/or the Transfer Engine and client.

However, I would like to know if a -394 IngestError is due to SDK error or the Transfer Engine error. To me, the error message isn't very explicit.

For information : I'm not the person who installed the Transfer Engine or Client and I'm using the SDK given to me by the client and/or Avid.

 

Thanks for your help,

Adam

Hi,

We can close this topic : it seems as though it was due to the version!

Our client has upgraded to Transfer Engine and client 3.7.2 and it seems to be running.

Adam