Hi everyone, 

We're on v8.4.5 of Media Composer at our facility and we're having a slight issue between our online suites, our online editor has rendered all material to the correct ISIS partition, saved and handed the sequence over to one of our edit assistants for export. On opening the sequence on a second machine most renders have dissappeared and have had to be recreated.

Anyone have thoughts on why this has happened?

Some info about our new equipment:

All four onlines run MC v8.4.5 with Symphony option, baselight for avid, Boris CC on HPz840's. All machines have the same version of all software as I installed from a toolkit drive specifically to ensure they were identical so i'm at a loss. 

if anyone could offer words of wisdom on this I would be greatful,

thanks

Ben 

ben.dodds:

We're on v8.4.5 of Media Composer at our facility and we're having a slight issue between our online suites, our online editor has rendered all material to the correct ISIS partition, saved and handed the sequence over to one of our edit assistants for export. On opening the sequence on a second machine most renders have dissappeared and have had to be recreated.

Anyone have thoughts on why this has happened?

I'd be checking to see if the renders are actually there? Just do a sort by date on the target partition after the online render is complete and check they actually went to the correct partition. 

If they are then try forcing a database update on the target machine to see if it sees the renders. A pain but at least you'll be able to report the problem to Avid.

Also you did create new user and site settings? Someone more experienced with ISIS might chime in but there is a separate forum here

We've been experiencing this in my office too. Did you ever figure out what the issue was?

Have you checked the user access privileges in the ISIS console for that drive and user? (read/write acces)

Same project settings in both studios? (eg 50i vs 25p)

And just to be sure: the renderfiles are there on that drive? you can see them (explorer/finder) in the mediafiles-folder on that drive? They are not accidently rendered local or on external harddrive(s) connected in that studio or another networkdrive?

I would force a database recreation for that mediafolder to see if there was a problem within the database.

But maybe some of the more experienced ISIS spezialist here could chime in to help you out, or you should contact your Support and let them have a look. I never experienced such a behaviour in our ISIS environment.

so long & thx

dbiok