Latest post Thu, Feb 19 2015 4:39 PM by Marianna. 2 replies.
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  • Thu, Feb 19 2015 2:22 PM

    • lunalobo75
    • Top 500 Contributor
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    Activation server could not be reached error

     

    I have received the "License renewal failure" again after  month of purchase. This happened before in December and I had to but another subscription. Avid 8.3 just wont renew after 1 month for me. It says activation server could not be reached. 

    I've already contacted Avid, but  2 times in a row now? And I had to but another subscription last time it didn't wor, so I was wondering if anyone keeps having this same issue? I noticed that it doesn't charge the credit again too.

     

    Salud

    HP Z800 MC 8.3, Adobe CC, Windows 7 Ultimate 64-bit SP1, 2 Hex Core X5650 @ 2.67GHz, 48Gigs Ram, NVidia Quadro K4000, Sandisk Extreme 240 gig SSD System... [view my complete system specs]
  • Thu, Feb 19 2015 3:54 PM In reply to

    • lunalobo75
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Los Angeles, CA
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    Re: Activation server could not be reached error

    UPDATE: I think I know what's going on. If the problem persists, I'll let everyone know.

    HP Z800 MC 8.3, Adobe CC, Windows 7 Ultimate 64-bit SP1, 2 Hex Core X5650 @ 2.67GHz, 48Gigs Ram, NVidia Quadro K4000, Sandisk Extreme 240 gig SSD System... [view my complete system specs]
  • Thu, Feb 19 2015 4:39 PM In reply to

    • Marianna
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    Re: Activation server could not be reached error

    Luna....

    ping me if you are stuck.....  Normally the renewal occurs roughly the same time each month if autorenewal is on.  Most of the issues I have seen with monthly is when people use credit crads that they add $ too.  If they dont get the $ in to the card on time, the store kicks back the renewal and the license lapses.

    Let me know if I can help

    Marianna 

    Sr. Director | Customer Experience and Community [view my complete system specs]
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