Latest post Thu, Feb 19 2015 5:09 PM by Marianna. 2 replies.
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  • Thu, Feb 19 2015 12:21 AM

    • Peter Roos
    • Not Ranked
    • Joined on Tue, Jan 18 2011
    • Oakland, CA
    • Posts 42
    • Points 540

    Media Composer upgrade

    Good afternoon everyone:

    A few years ago I purchased a student license for Avid Media Composer (version 6.5.2). I'm now updating / upgrading all of my software (Pro Tools, Sibelius, etc.), getting everything up to scratch. When I log into my Avid account, I can see all of my updates for both Sibelius and Pro Tools, but nothing for Media Composer.

    What's up with that - are they in a different location? Am I even entitled to (free) upgrades? I can recall a discussion to that effect but I've been out of the loop for a while.

    Thank you!

    Windows 7 64 bit professional; Intel Quadcore processor (2.4 GHz); 16 GB RAM; NVIDIA graphics card. [view my complete system specs]
  • Thu, Feb 19 2015 1:21 PM In reply to

    • Pheral
    • Top 150 Contributor
    • Joined on Thu, Oct 13 2005
    • Sylva, NC USA
    • Posts 966
    • Points 12,280

    Re: Media Composer upgrade

    Are you still a student?

    Media Composer v8.9.2 | Windows 10 Professional 64-Bit | Supermicro X10DAi | Intel Xeon E5-2620 v4 Broadwell (x2) | Noctua NH-D9DX i4 (x2) | PNY GeForce... [view my complete system specs]
  • Thu, Feb 19 2015 5:09 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 11,903
    • Points 259,825
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    Re: Media Composer upgrade

    Peter

    Send me the system ID and activation ID.  

    FYI..... a product will show up in your My Account if it was bought on the Avid Store pre MC 8.  The whole redemption process thru Identi-e would have deposited a code into your My Account.  If it is not there... we need to figure out why and I can assist.

    Dont post those here - email me.

    Marianna

    Sr. Director | Customer Experience and Community [view my complete system specs]
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