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  • Wed, Jan 14 2015 12:38 AM

    There was an unspecified error (5) initialising the licensing engine?

    Just tried installing MC7 on a new (used) rMBP and was greeted with the message "There was an unspecified error (5) initialising the licensing engine" when going to start the program after installation. I've found a few topics like this on the Windows side of this issue but unfortunately they seem to have Windows-specific solutions. Anyone have this issue on the Mac side and have a resolution? Any help is appreciated.

  • Wed, Jan 14 2015 2:05 AM In reply to

    Re: There was an unspecified error (5) initialising the licensing engine?

    Error Code: 5
    Customers have reported a specific error “Error code: 5” relating to the licensing engine when launching the Media Composer | Software v8.x application.
        

    Fix:  Depending on the platform you have you will need to remove the following folder:

    Note: This applies for both Application Manager and Avid License Control utilities in all versions 6.x - 8.x.

                       Mac - Look for the following folders. If found, delete the entire folder.

                                 Macintosh HD/Library/Application_Support/Avid/Licenses

             Important:   If you can’t find the specific folder in Windows, go to Folder Options in the Tools menu and select “Show Hidden Folders.”

  • Wed, Jan 14 2015 3:21 AM In reply to

    Re: There was an unspecified error (5) initialising the licensing engine?

    I appreciate the response Andrew but that folder is not present on my Mac.

  • Wed, Jan 14 2015 3:51 AM In reply to

    Re: There was an unspecified error (5) initialising the licensing engine?

    Strange. The folder is present here on a Mac Pro with 10.10.1 and 8.3 is working.

  • Wed, Jan 14 2015 12:08 PM In reply to

    Re: There was an unspecified error (5) initialising the licensing engine?

    If it makes any difference, I'm installing version 7, not 8.

  • Wed, Jan 14 2015 2:25 PM In reply to

    • Marianna
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    Re: There was an unspecified error (5) initialising the licensing engine?

    Around.....  

    Doesnt matter if it is 6.x, 7.x or 8.x as the files should be there.  

    Possible that the folders are hidden????   Or have a read only permission and not eead write?

    You dont have more than one version installed do you?

    Just a thought.

    Marianna 

     

    Sr. Director | Customer Experience [view my complete system specs]
  • Wed, Jan 14 2015 10:26 PM In reply to

    Re: There was an unspecified error (5) initialising the licensing engine?

    I went through the program removal video on Avid's site when removing MC 8.3. I restarted my Macbook and then proceeded to install 7. Everything went fine up until that final message. This is my second time having issues with Avid (I beleive you even attempted to help me a couple years back), I'm beginning to think the program resents me on a personal level.

  • Wed, Jan 14 2015 10:55 PM In reply to

    • Marianna
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    Re: There was an unspecified error (5) initialising the licensing engine?

    Nahhhh i just seems that way.

    :)

    Are you able to email me directly so I can connect you with a tech? I just got my laptop back – dead in the water for the last 5 days.  So I am wicked behind in email. Marianna
    Sr. Director | Customer Experience [view my complete system specs]
  • Thu, Jan 15 2015 5:20 PM In reply to

    Re: There was an unspecified error (5) initialising the licensing engine?

    Yeah. The email address that's in your signature?

  • Thu, Mar 5 2015 9:28 PM In reply to

    • Paul Kyle
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    Re: There was an unspecified error (5) initialising the licensing engine?

    Hi Marianna -

     

    I just got this error on only one of our floating license systems. Any updates on how to reslove this?

     

    Thanks!

     

    Paul Kyle

    Digital Labs Manager/Film Directing Faculty
    School of Film/Video
    CalArts

  • Mon, Mar 9 2015 2:32 PM In reply to

    • Marianna
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    Re: There was an unspecified error (5) initialising the licensing engine?

    9 x out of 10 it is because the app man was not updated to the latest version.

    what MC version are you on and do you know what Application Manager version was used?

    Marianna 

    Sr. Director | Customer Experience [view my complete system specs]
  • Wed, Jun 17 2015 5:10 PM In reply to

    • SPUD9880
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    Re: There was an unspecified error (5) initialising the licensing engine?

    Yes, this just happened to me. Had to downgrade from 8.3 - 7.0.4 

    Also deleted SWL folder. I was able to activate after that.

  • Tue, Nov 10 2015 3:16 PM In reply to

    • ramccann
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    Re: There was an unspecified error (5) initialising the licensing engine?

    Hi Marianna,

     

    I am having the same issue. How do I find out what version of App Manager I have and where do I download a compatible version.

     

    I'm running Media Composer 7.0.4

     

    Thanks

     

    Rob

  • Tue, Nov 10 2015 3:26 PM In reply to

    • Marianna
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    Re: There was an unspecified error (5) initialising the licensing engine?

    Not back officially until tomorrow but I saw this......

    First, search is your friend as this error is an article in the knowledge Base. :)

    Second, here is the scoop......

    Fix:  Depending on the platform you have you will need to remove the following folder:

    Note: This applies for both Application Manager and Avid License Control utilities in all versions 6.x - 8.x.

                       PC -  Look for the following folders.  If found, delete the entire folder.

                                 C:\ProgramData\Avid\Licenses

                       Mac - Look for the following folders. If found, delete the entire folder.

                                 Macintosh HD/Library/Application_Support/Avid/Licenses

    Important:   If you can’t find the specific folder in Windows, go to Folder Options in the Tools menu and select “Show Hidden Folders.”

    HTH and see you folks tomorrow ...... back to work even with one leg in a cast :)

    Marianna

    Sr. Director | Customer Experience [view my complete system specs]
  • Tue, Nov 10 2015 3:35 PM In reply to

    • ramccann
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    Re: There was an unspecified error (5) initialising the licensing engine?

    Thanks Marianna,

     

    I couln't find the Library folder before but have now and it worked a treat. Thank you.

    Is it possible to download the App Manager seperately or does it install automatically with Media Composer?

     

    Enjoy your day off!

     

    Rob

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