Latest post Fri, Aug 2 2013 5:12 AM by Randall L. Rike. 2 replies.
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  • Thu, Aug 1 2013 11:37 PM

    • Robs2
    • Not Ranked
    • Joined on Thu, Aug 1 2013
    • Posts 4
    • Points 50

    MC Licences

    Hi Avid,

    This has probably been covered before but struggled to find info.

    I have a few MC 6.5 licences and forgot to deactivate them before upgrading from - 6.5.3.

    How do I now deactivate them now. All the licence numbers dont work so I try to contact support to re-activate them. I'm in Australia so I have contacted support in China, Japan, Japan, Korea (number doesnt work) and all dont speak English. Why isn't there an Australia number to call. US business hours are closed. Im now waiting for London to wake.

    Is there an easier way to re-set licence codes? can I do it via email? 

    The editor is about to kill


  • Fri, Aug 2 2013 5:04 AM In reply to

    Re: MC Licences

    If I remember correctly, you shouldn't have to deactivate/reactivate to go from to 6.5.3.  What happens if you run Avid License Control on one of the systems?  While you're waiting to get in touch with support, you could run in trial mode, which is fully functional and lasts for 30 days.

    can I do it via email?

    No.  Avid support on the phone is the only remote way.

    Media Composer 2022.3 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)


    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Fri, Aug 2 2013 5:12 AM In reply to

    Re: MC Licences

    Send an e-mail to Marianna Montague.  She's the Avid Customer Advocate.  Include your System ID's, Serial Numbers, and registration/contact info.


    Symphony 8.8.x w/Avid Nitris DX, HP z420, Windows 10, QT v7.7.x, Hexa Core 3.2GHz, 16GB RAM, nVidia Quadro Series 2000 w/353.82. 2TB Boot, 2 x 3TB internal... [view my complete system specs]

    "There are few technological barriers.  You can fix almost anything if you throw enough money at it."
    Randall L. Rike, ACI, ACSR Mac*Win*Unity*ISIS*DS
    Systems Engineer @ BET Networks [a Viacom company]

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