Latest post Sat, Jan 12 2013 2:00 AM by jef. 29 replies.
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  • Thu, Oct 1 2009 11:25 PM In reply to

    • Marianna
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    Re: Avid DVD 6.1 will not run

    Not that this will solve the original poster's question but I have done some research and........

    Version 6.1 of AvidDVD should work with either a dongle-activated or a software-activated Media Composer.

    Version 6.0 will only work with a dongle-activated sytem.

    Regards,
    Douglas

     

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  • Fri, Oct 2 2009 6:50 PM In reply to

    • wil
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    Re: Avid DVD 6.1 will not run

    drbgaijin:

    Version 6.1 of AvidDVD should work with either a dongle-activated or a software-activated Media Composer.

    Regards,
    Douglas

     

    It doesn't work with the dongle, it tries to go on the web and activate! If only I could download 6.0 from Avid....

    Roxio support is of no help....

    HP xw4400 4 GB of RAM NVidia Quadro fx1500 80 GB 7200 RPM internal drive 250GB 1394 External drive [view my complete system specs]

     

  • Fri, Oct 2 2009 8:22 PM In reply to

    • lunalobo75
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    Re: Avid DVD 6.1 will not run

    I have MC 4.02 and AVID DVD 6.1 with the dongle. Software activation is not working on my end for AVID DVD 6.1, since everytime I try, it keeps getting an "Invalid product Key" when trying to activate it over the internet.  During instillation, I use teh key that is provided on teh CD sleeve.

     

    I also did a web registration with Sonic and still the same problem. Sonic told  me, that since it's an AVID related product, I have to contact Avid.

    Just updating everyone...SAlud!

    HP Z800 MC 8.3, Adobe CC, Windows 7 Ultimate 64-bit SP1, 2 Hex Core X5650 @ 2.67GHz, 48Gigs Ram, NVidia Quadro K4000, Sandisk Extreme 240 gig SSD System... [view my complete system specs]
  • Fri, Oct 2 2009 11:00 PM In reply to

    • Marianna
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    Re: Avid DVD 6.1 will not run

    Hello Wil and Robert,

    As I am still on MC 3.1.2 and have AvidDVD 6.0 installed, I cannot test to see what happen on my setup.
    The information I posted above came from Avid via Marianna.

    I would suggest that you send Marianna an email pointing out that you are not getting AvidDVD to run as expected. I am sure that she will look into it as soon as she has the time.

    You can email her at [email protected]

    Good luck,
    Douglas

    Sr. Director | Customer Experience and Community [view my complete system specs]
  • Fri, Oct 2 2009 11:22 PM In reply to

    • lunalobo75
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    Re: Avid DVD 6.1 will not run

    No problem, I did email Marianna, she replied, but I think everyone (Avid and Sonic) is still stumped at the moment. No worrires, I know there will be an answer soon - Salud!

     

     

    HP Z800 MC 8.3, Adobe CC, Windows 7 Ultimate 64-bit SP1, 2 Hex Core X5650 @ 2.67GHz, 48Gigs Ram, NVidia Quadro K4000, Sandisk Extreme 240 gig SSD System... [view my complete system specs]
  • Sat, Oct 3 2009 10:43 AM In reply to

    Re: Avid DVD 6.1 will not run

    lunalobo75:

    I have MC 4.02 and AVID DVD 6.1 with the dongle. Software activation is not working on my end for AVID DVD 6.1, since everytime I try, it keeps getting an "Invalid product Key" when trying to activate it over the internet.  During instillation, I use teh key that is provided on teh CD sleeve.

    Isn't supposed to "kill" the dongle before you use the online activation?

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  • Sat, Oct 3 2009 5:21 PM In reply to

    • lunalobo75
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    Re: Avid DVD 6.1 will not run

    Hello,

    I took the Dongle out and the same results happened. From the email Marianna sent me, it shouldn't matter if the dongle is plugged in or out.  Avid DVD 6.1 is contacting Sonic servers for the activation, so there is something going on with the key provided with the 3rd party software and the Sonic servers.

     

    Salud!

     

     

    HP Z800 MC 8.3, Adobe CC, Windows 7 Ultimate 64-bit SP1, 2 Hex Core X5650 @ 2.67GHz, 48Gigs Ram, NVidia Quadro K4000, Sandisk Extreme 240 gig SSD System... [view my complete system specs]
  • Sun, May 30 2010 7:59 AM In reply to

    • David MO
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    Avid DVD 6.1 will not run INVALID PRODUCT KEY

    Any further advances on this since OCT 09?

    I am also suffering invalid product key.

    I have unisntalled, edited rgistries to remove all traces and ..well..Its a big fat no go still.

    In addition I have tried to contact Sonic Support on the only number we can find (in the Avid knowledgebase) and of course that only works for US. It seems invalid for us less golden haired children overseas.

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  • Sun, May 30 2010 5:19 PM In reply to

    • lunalobo75
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    Re: Avid DVD 6.1 will not run INVALID PRODUCT KEY

    Hey,

     

    wow, it's been awhile and I was on XP wehn I had this issue, but here goes:

     

    The culprit was that the old serial was still in my registry (or from another Sonc product), and that's why the new serial for  6.1 wasn't working. I had to remove everything that had to do with SONIC on my computer - but most importantly, I had to delete everything in my registry to remove the old serial.

    Just REGEDIT and find all cases of sonic DVD and serials....that's what worked for me, I believe.

     

    Everytime I was doing online activatio or putting in the serial, it was referring to the old one in my registry - let me know if that worked!

     

     

    HP Z800 MC 8.3, Adobe CC, Windows 7 Ultimate 64-bit SP1, 2 Hex Core X5650 @ 2.67GHz, 48Gigs Ram, NVidia Quadro K4000, Sandisk Extreme 240 gig SSD System... [view my complete system specs]
  • Thu, Sep 23 2010 1:37 PM In reply to

    Re: Avid DVD 6.1 will not run INVALID PRODUCT KEY

    We had the same error on our Windows 7 Pro machine. After installing DVD by Sonic and starting it, it asks for activation what ends up in the already posted "Invalid product key" error.

     

    So here's the solution:

    Use the compatibiloty check option on Windows 7 and run Sonic in XP SP3 mode - then activation works like a charm and everythings fine now ;)

    Hope this helps some people out here ;)

    Win XP Pro @ SP3, Intel Xeon 5150 @ 2,66 GHz, 3GB RAM, GFX: ATI FireGL V7200, SigmaTel Onboard Audio [view my complete system specs]
  • Fri, Jan 11 2013 3:27 AM In reply to

    • jef
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    Re: Avid DVD 6.1 will not run INVALID PRODUCT KEY

    I have just hit this same problem. 

    Never installed the program at all (mainly mac oriented) but decided to try it after having issues with Encore.  Installing on an older Dell PC with XP loaded.

    Tried the reg edit route (sort of) as I had a very old Sonic DVD authoring tool on there once.

    Any new ideas on this before I ping Marianna?

    Thanks,

    Jef

     

    Avid DS 11.0.2 R.I.P | MC "Well, it depends ..." 2023.3.1 iMac w Big Sur and 2018.12.7 on Windows 10 Boot Camp [view my complete system specs]

    _____________________________________________

    Jef Huey

    Senior Editor

  • Fri, Jan 11 2013 3:46 AM In reply to

    • lunalobo75
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    Re: Avid DVD 6.1 will not run INVALID PRODUCT KEY

    Here's what I did to get to work:

    http://tinyurl.com/at7qlac

    What happened was i had another Sonic product on my machine that was interfering with the Avid DVD (Sonic) activation.

     

    I know, finicky, but this usually happned with all my Sonic products.

     

    Hope this helps?

    HP Z800 MC 8.3, Adobe CC, Windows 7 Ultimate 64-bit SP1, 2 Hex Core X5650 @ 2.67GHz, 48Gigs Ram, NVidia Quadro K4000, Sandisk Extreme 240 gig SSD System... [view my complete system specs]
  • Fri, Jan 11 2013 5:29 PM In reply to

    • jef
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    Re: Avid DVD 6.1 will not run INVALID PRODUCT KEY

    Thanks for the info.

    My situation is complicated by the fact that the workstation I wish to install Avid DVD on also has audio tools by Sonic Foundry!!!!

    This really complicates any searching in the registry.

    But I really wonder if the problem is greater than what you suggest.  If you read the following:

    http://avid.force.com/pkb/articles/en_US/Compatibility/en263635

    there is a a web site which should allow you to do an activation for a machine not connected to the internet.  Well, this website seems dead, leading me to wonder if all activation severers are dead.

    Jef

    Avid DS 11.0.2 R.I.P | MC "Well, it depends ..." 2023.3.1 iMac w Big Sur and 2018.12.7 on Windows 10 Boot Camp [view my complete system specs]

    _____________________________________________

    Jef Huey

    Senior Editor

  • Fri, Jan 11 2013 11:25 PM In reply to

    • lunalobo75
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    Re: Avid DVD 6.1 will not run INVALID PRODUCT KEY

    Yeah, maybe ping Marianna. Sonic/Roxio activation has always been finicky. Hope you get it resolved, man.

     

    Salud

    HP Z800 MC 8.3, Adobe CC, Windows 7 Ultimate 64-bit SP1, 2 Hex Core X5650 @ 2.67GHz, 48Gigs Ram, NVidia Quadro K4000, Sandisk Extreme 240 gig SSD System... [view my complete system specs]
  • Sat, Jan 12 2013 2:00 AM In reply to

    • jef
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    Re: Avid DVD 6.1 will not run INVALID PRODUCT KEY

    Well Marinanna gave me a new code to try.  No good.

    I tried the reg cleaning instructions posted above.  Nope.

    Has anyone had any luck with the following:

    http://avid.force.com/pkb/articles/en_US/Compatibility/en263635

    The web link in that doc seems dead to me with either Firefox or Safari.  I wonder if there is a problem on the Sonic side now that they have been sold so many times.

    Jef

    Avid DS 11.0.2 R.I.P | MC "Well, it depends ..." 2023.3.1 iMac w Big Sur and 2018.12.7 on Windows 10 Boot Camp [view my complete system specs]

    _____________________________________________

    Jef Huey

    Senior Editor

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