I go to View Order History, pick the year 2023, I see my Media Composer Renewal listed, I click the date link, and I always get the notice that says, "The invoice document for this transaction is being generated. Please check back in few hours. Below are the transaction details for your reference."

I've been trying for several days and while the temporary info is displayed, I would really like the official invoice so I can get reimbursed.

Previous year's invoices work fine (they download a pdf).

Eric

Hi Eric

Let me ask the web team to jump on this and get you what you need.  I know there is an issue right now with the invoice component of the store....

Can you email me your myavid email adress and or your system ID???????

Marianna

This issue has been resolved!  Thank you, Marianna!

Thank you for addressing the issue promptly. I appreciate the web team's assistance in resolving the invoice component problem. Looking forward to getting the needed information. Much appreciated