Latest post Sun, Jan 21 2024 4:14 AM by Pranav. 3 replies.
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  • Tue, Jan 9 2024 6:10 PM

    • ericswanson
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    • Texas
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    Can not download my Avid invoice PDF

    I go to View Order History, pick the year 2023, I see my Media Composer Renewal listed, I click the date link, and I always get the notice that says, "The invoice document for this transaction is being generated. Please check back in few hours. Below are the transaction details for your reference."

    I've been trying for several days and while the temporary info is displayed, I would really like the official invoice so I can get reimbursed.

    Previous year's invoices work fine (they download a pdf).

    Eric

    Editing on an iMac Pro [view my complete system specs]
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  • Tue, Jan 9 2024 6:45 PM In reply to

    • Marianna
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    Re: Can not download my Avid invoice PDF

    Hi Eric

    Let me ask the web team to jump on this and get you what you need.  I know there is an issue right now with the invoice component of the store....

    Can you email me your myavid email adress and or your system ID???????

    Marianna

    Sr. Director | Customer Experience and Community [view my complete system specs]
  • Thu, Jan 11 2024 7:09 PM In reply to

    • ericswanson
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    • Joined on Thu, Oct 13 2005
    • Texas
    • Posts 61
    • Points 805

    Re: Can not download my Avid invoice PDF

    This issue has been resolved!  Thank you, Marianna!

    Editing on an iMac Pro [view my complete system specs]
  • Sun, Jan 21 2024 4:14 AM In reply to

    • Pranav
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    • Joined on Fri, Dec 15 2023
    • Posts 15
    • Points 70

    Re: Can not download my Avid invoice PDF

    Thank you for addressing the issue promptly. I appreciate the web team's assistance in resolving the invoice component problem. Looking forward to getting the needed information. Much appreciated

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