Latest post Thu, Dec 7 2023 5:03 PM by outofstep. 9 replies.
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  • Thu, Oct 12 2023 11:51 PM

    • ajcatoline
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Los Angeles
    • Posts 31
    • Points 485

    Monterrey 12.7 patch supported for MC2023.8?

    I see there is a new Monterrey 12.7 patch? Is this OK with Avid 2023.8? On the Avid MC Version Matrix it only lists 12.6.***

    Anyone using 12.7 OK? 

     

     

    MacBook Pro 2.4ghz 8-core Intel (2021) Mac Pro Trash Can 3.5 Ghz 6-core Intel Xeon E5 (Ivy Bridge) Blackmagic Ultra Studio 4K Avid MC perpetual 2023... [view my complete system specs]
  • Fri, Oct 13 2023 7:30 PM In reply to

    Re: Monterrey 12.7 patch supported for MC2023.8?

    ajcatoline:

    I see there is a new Monterrey 12.7 patch? Is this OK with Avid 2023.8? On the Avid MC Version Matrix it only lists 12.6.***

    Anyone using 12.7 OK? 

     

     

     

    Hi,

     

    Here are the current OS versions that MC supports.

    https://avidtech.my.salesforce-sites.com/pkb/articles/en_US/compatibility/en267087

     

    Thanks,

    Ajay

  • Sat, Oct 14 2023 1:15 AM In reply to

    • guymellitz
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    • Joined on Mon, Jul 1 2019
    • Posts 9
    • Points 115

    Re: Monterrey 12.7 patch supported for MC2023.8?

    **Do NOT bump up to 12.7 yet!** (As of Oct 13, 2023)

    I just went through a huge hassle downgrading back to 12.6.8 because the Avid was hanging every few minutes (seemingly when trying to rewrite bin or search indexes according to the error logs). Learn from my mistake. Apple makes it near impossible to downgrade now because when you reinstall the OS using the recovery disk, it automatically updates to the latest version. Save yourself 2 infuriating and nerve-wraking days.

    (It would also be nice if the Avid version matrix indicated the third patch number when it lists the OS version. It just says "12.6" making it unclear if that covers all 12.6 patches (ie: 12.6.7, 12.6.8, 12.6.9, etc.))

     

  • Fri, Oct 20 2023 11:57 PM In reply to

    Re: Monterrey 12.7 patch supported for MC2023.8?

    Ajay recomends consulting the compatability matrix.

    Following the link to the version 'Last Updated : October 19, 2023' it states MC 2023.8 is compatible with:

    Mac OS X
    13.0 to 13.5.2 (Ventura – no dongles)
    12.0, 12.6***** (Monterey - no dongles)
    11.x up to 11.7 (Big Sur)
    10.15.7 (Catalina)*****

    In 'Update: BMD/AJA I/O box known issue' Ajay also posted:

    'In the meantime, BMD has told us they’ve seen a much lower frequency of issues on macOS 12.7 Monterey and on Ventura 13.6. So, if you’re currently experiencing issues, following BMD’s suggestion of upgrading your macOS to 12.7 or 13.6 may reduce the rate of instances.'

    Unless I'm missing something the two posts are contradictory.

     

     

  • Mon, Oct 23 2023 4:10 PM In reply to

    Re: Monterrey 12.7 patch supported for MC2023.8?

    noodleinsoup:

    Ajay recomends consulting the compatability matrix.

    Following the link to the version 'Last Updated : October 19, 2023' it states MC 2023.8 is compatible with:

    Mac OS X
    13.0 to 13.5.2 (Ventura – no dongles)
    12.0, 12.6***** (Monterey - no dongles)
    11.x up to 11.7 (Big Sur)
    10.15.7 (Catalina)*****

    In 'Update: BMD/AJA I/O box known issue' Ajay also posted:

    'In the meantime, BMD has told us they’ve seen a much lower frequency of issues on macOS 12.7 Monterey and on Ventura 13.6. So, if you’re currently experiencing issues, following BMD’s suggestion of upgrading your macOS to 12.7 or 13.6 may reduce the rate of instances.'

    Unless I'm missing something the two posts are contradictory.

     

     

    Hi noodleinsoup,

     

    Sorry if the statement was confusing. The post about BMD was as per the testing that was done by BMD regarding the current issue on the BMD hardware and Mac systems.

     

    Avid has not qualified Mac OS 12.7 and 13.6

     

    Thanks,

    Ajay

  • Mon, Oct 23 2023 4:56 PM In reply to

    • kkordisch
    • Not Ranked
    • Joined on Mon, Dec 5 2011
    • Posts 171
    • Points 2,150

    Re: Monterrey 12.7 patch supported for MC2023.8?

    You guys literally recommended to update to the latest patch here:

     

    "In the meantime, BMD has told us they’ve seen a much lower frequency of issues on macOS 12.7 Monterey and on Ventura 13.6. So, if you’re currently experiencing issues, following BMD’s suggestion of upgrading your macOS to 12.7 or 13.6 may reduce the rate of instances."

    https://community.avid.com/forums/t/209555.aspx

     

    Do you guys even talk to each other before recommending things?

  • Mon, Oct 23 2023 5:55 PM In reply to

    • guymellitz
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    • Joined on Mon, Jul 1 2019
    • Posts 9
    • Points 115

    Re: Monterrey 12.7 patch supported for MC2023.8?

    They are terrible with their responses. They'll just point you to the "Version Matrix" without actually addressing the question. Not to mention the fact that my reply above, as well as other questions I've posted, took 10 days(!) to be "approved". God forbid I am in a bind and need an answer quickly.

     

  • Mon, Oct 23 2023 7:27 PM In reply to

    • Marianna
    • Top 10 Contributor
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    Re: Monterrey 12.7 patch supported for MC2023.8?

    kkordisch:

    You guys literally recommended to update to the latest patch here:

    "In the meantime, BMD has told us they’ve seen a much lower frequency of issues on macOS 12.7 Monterey and on Ventura 13.6. So, if you’re currently experiencing issues, following BMD’s suggestion of upgrading your macOS to 12.7 or 13.6 may reduce the rate of instances."

    https://community.avid.com/forums/t/209555.aspx

    Do you guys even talk to each other before recommending things?

    Kenneth....

    Yes we do... and other than the week I was out for surgery, we were lock in step on this but sicne I have been the one working with engineering and QA on this for a while, you should go with what works for your system which isnt always the same setup as everyone else.  Im back now and will be pushign this again starting now. 

    Marianna

    Sr. Director | Customer Experience and Community [view my complete system specs]
  • Wed, Nov 8 2023 6:58 PM In reply to

    • outofstep
    • Not Ranked
    • Joined on Fri, Oct 6 2023
    • Posts 15
    • Points 155

    Re: Monterrey 12.7 patch supported for MC2023.8?

    Marianna:

    ...you should go with what works for your system which isnt always the same setup as everyone else...

    This is a tough pill to swallow when one component of this software dance is the Avid version, and Avid removed old versions from the download center and limited our ability to 'go with what works for your system'. Sometimes you upgrade hoping it will resolve an issue, only to find it has caused more issues, and so you need to revert back to the old Avid version you were using. But that's not an option now

    Mac OS 12.6.9 | Avid MC Ultimate 2023.8.2 | Blackmagic Desktop Video 12.7 | BMD UltraStudio 4k mini | System: 2019 iMac retina 5k i9 3.6 GHz - RAM: 64... [view my complete system specs]
  • Thu, Dec 7 2023 5:03 PM In reply to

    • outofstep
    • Not Ranked
    • Joined on Fri, Oct 6 2023
    • Posts 15
    • Points 155

    Re: Monterrey 12.7 patch supported for MC2023.8?

    Any movement on this? I'm stuck on Monterey 12.6.9. I wanted to upgrade to Ventura but it was already up to 13.6 (now 13.6.2) and Avid only qualifies up to 13.5.2, which, unless you happen to already have that specific installer downloaded from Apple, you can't get. They force you to the newest version.

    In the interim, I'd at least like to update to Monterey 12.7 or 12.7.1, but those also are not Avid qualified

    Mac OS 12.6.9 | Avid MC Ultimate 2023.8.2 | Blackmagic Desktop Video 12.7 | BMD UltraStudio 4k mini | System: 2019 iMac retina 5k i9 3.6 GHz - RAM: 64... [view my complete system specs]
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