Latest post Tue, Feb 20 2024 1:14 AM by Robert Martindale. 12 replies.
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  • Tue, Jun 20 2023 7:42 PM

    • Dale Gagne
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    Can't export single or sequence of images

    Hi there,

    Typically use the still image export to export a bunch of vfx thumbnail reference based on markers and their comment names. Recently upgraded to studio ultra on os 13.4 ventura and the avid goes through the motions of exporting the files but then nothing is physically exported to my drive. Going to try a clean install but curious if anyone else is having this issue.

     

    Avid MC 2024.2, Mac Studio M1 Ultra, Mac13,2 , 64GB Ram, OS 14.4.1, OWC Thunderbay 8, Helios 3 PCIe Expansion. [view my complete system specs]
  • Tue, Jun 20 2023 9:51 PM In reply to

    • Marianna
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    Re: Can't export single or sequence of images

    Hi there Dale

    I just checked the limitations of 2023.3.x and dont see this and then I checked the bog log and dont see it there either so - please report back if it happens after a clean install so I can get it looked at.

    Marianna

    Sr. Director | Customer Experience and Community [view my complete system specs]
  • Wed, Jun 21 2023 12:48 PM In reply to

    • Dale Gagne
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    • Toronto, Ontario
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    Re: Can't export single or sequence of images

    Hi Marianna,

    Full uninstall, full reinstall didn't seem to help. Still getting the same behaviour. The export bar comes up like it is exporting a file but then there is nothing in any of the destination locations i've tried. I have tried local and external drives all that i have full access to as i thought perhaps it was a permissions issue. Still can't successfull export images however.

     

    Thanks,

    Dale

     

    Avid MC 2024.2, Mac Studio M1 Ultra, Mac13,2 , 64GB Ram, OS 14.4.1, OWC Thunderbay 8, Helios 3 PCIe Expansion. [view my complete system specs]
  • Wed, Jun 21 2023 1:57 PM In reply to

    • Jack Brown
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    Re: Can't export single or sequence of images

    Hi Dale,

     

     

     

    Can I ask if you have tried exporting your markers as stills on a fresh user setting?

    Also have you tried this in another project?

     

    Just trying to elimate other causes as I am on a similar system (M2 Max) and have done this recently with exporting marker stills without issue.

    MacBook Pro 2023 M2 Max, 12-core CPU, 38-core GPU, 96GB of unified memory, 2TB Flash Storage 20TB Thunderbolt RAID, OWC Thunderbolt 3 Dock, BackMagic... [view my complete system specs]

    J Brown - The Avid Assistant

  • Wed, Jun 21 2023 4:41 PM In reply to

    • Dale Gagne
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    • Toronto, Ontario
    • Posts 208
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    Re: Can't export single or sequence of images

    Hi

    Yes I've tried a fresh project and user settigns with the same result.

    I may try reinstalling ventura and see if that resolves anything. It's very weird as I have just exported aafs, movie files, wav files, etc and all other exports I do regularly seem to be working. Just the images.

     

    Avid MC 2024.2, Mac Studio M1 Ultra, Mac13,2 , 64GB Ram, OS 14.4.1, OWC Thunderbay 8, Helios 3 PCIe Expansion. [view my complete system specs]
  • Wed, Jun 21 2023 5:54 PM In reply to

    • Dale Gagne
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    Re: Can't export single or sequence of images

    Just an update on progress...

    can't reinstall OS today as I'm working remotely.  However I have tried removing MCstate both for app and user. No effect.

    Tried creating images in other applications like Affinity photo, preview etc to eliminate OS being the actual culprit. All other apps were able to open/export stills in jpeg and other formats no issues to all drives. 

    Avid MC 2024.2, Mac Studio M1 Ultra, Mac13,2 , 64GB Ram, OS 14.4.1, OWC Thunderbay 8, Helios 3 PCIe Expansion. [view my complete system specs]
  • Thu, Jun 22 2023 2:03 PM In reply to

    • Dale Gagne
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    Re: Can't export single or sequence of images

    Hi Marianna,

    Is there any idea's from that end that I can try to resolve this? I have more shows lockign and the thought of manually screengrabbing stills does not appeal as you can imagine. Can we move this to a case number or something or perhaps have someone take a look when you can? I guessing in the dark as this is something that just usual works by default. Can't imagine a setting that would not allow stills.

     

    Thanks,

    Dale

    Avid MC 2024.2, Mac Studio M1 Ultra, Mac13,2 , 64GB Ram, OS 14.4.1, OWC Thunderbay 8, Helios 3 PCIe Expansion. [view my complete system specs]
  • Thu, Jun 22 2023 9:19 PM In reply to

    • Dale Gagne
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    Re: Can't export single or sequence of images

    Okay so rolled back to 2023.3.0 and still images work again. I was on 2023.3.1 for the blackmagic fix as I have a ultrastudio 4k mini as well so i guess it is a fix stills or fix blackmagic choice. 

    Now that it has worked immediately upon installing 2023.3.0 i'll try moving up again with a clean install but perhaps this gives you something to look at on your end?

    Avid MC 2024.2, Mac Studio M1 Ultra, Mac13,2 , 64GB Ram, OS 14.4.1, OWC Thunderbay 8, Helios 3 PCIe Expansion. [view my complete system specs]
  • Thu, Jun 22 2023 10:39 PM In reply to

    • Dale Gagne
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    • Joined on Mon, Oct 24 2011
    • Toronto, Ontario
    • Posts 208
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    Re: Can't export single or sequence of images

    Rolled fwd to 2023.3.1 and images still working. Have no idea what's going on.  Do I need the legacy installer that is posted with this version? We have editors still using traditional title tool titles.  Will I need this to see those?

    Avid MC 2024.2, Mac Studio M1 Ultra, Mac13,2 , 64GB Ram, OS 14.4.1, OWC Thunderbay 8, Helios 3 PCIe Expansion. [view my complete system specs]
  • Fri, Jun 23 2023 10:17 AM In reply to

    • Jack Brown
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    • Joined on Wed, Feb 22 2012
    • Glasgow, Scotland
    • Posts 23
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    • Moderator: Media Composer Getting Started

    Re: Can't export single or sequence of images

    You won't be able to install the legacy installer tools on an M series Mac or any Mac running an OS version passed MacOS 10.4 Mojave.

    MacBook Pro 2023 M2 Max, 12-core CPU, 38-core GPU, 96GB of unified memory, 2TB Flash Storage 20TB Thunderbolt RAID, OWC Thunderbolt 3 Dock, BackMagic... [view my complete system specs]

    J Brown - The Avid Assistant

  • Mon, Feb 19 2024 5:15 AM In reply to

    • RSkwarko
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    • Joined on Tue, Feb 11 2014
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    Re: Can't export single or sequence of images

    Hi there just wanted to note that I too am having trouble exporting stills out of Avid 2023.12.0

    Am on Monterey 12.7.2

    Haven't had a problem exporting JPGs till I upgraded to 2023.12

    Any solutions that doesnt involve rolling back to an older version?

     

    Thanks,

     

  • Mon, Feb 19 2024 8:21 PM In reply to

    Re: Can't export single or sequence of images

    Maybe share an image of your export settings with us... I just tried exporting a jpg and png on my system and it works no problem.

    j

    Custom, i9-13900K, AMD 6900XT, 64 GB RAM, m.2 SSD, 10gige to TB, BM SDI 4k (BMDTV 12.8), Mac OS 14.3. MC 2023.12 [email protected] [view my complete system specs]
  • Tue, Feb 20 2024 1:14 AM In reply to

    Re: Can't export single or sequence of images

    I thought there was trouble exporting a still image here on the PC.....that turned out to be a size setting in the export settings set to 0x0 pixels.....changing it cleared it up.

    I9-NVidia3060-160ram-WIN11PRO-MC23.12-NewBlueFX-Photoshop-Shutter Encoder-Boris Continuum 12.5-VLC Player [view my complete system specs]
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