Media Offline with Nexis Edge

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Latest post Mon, Mar 13 2023 11:49 PM by Dalida. 2 replies.

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Fri, Feb 10 2023 12:59 AM

Dalida
Joined on Thu, Oct 13 2005
Posts 59
Points 690

Media Offline with Nexis Edge

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Hi everyone, I am new with Avid Nexis Edge. Finally, I got everything connected but I am not sure if I have to see the Nexis Edge workspaces in the Media Creation Settings. I mounted them via Client Manager, and I saw them in my desktop.
But everything is offline. I can see the video in the Nexis Edge Panel inside the MC but my clips are offline and of course, I can not generate proxies.
When I got connect via WEb to the Nexis Edge I can see the media and I can create proxies. The problem is with MC Enterprise

What I am missing? Y have resize, read and write permissions in my Nexis Account. I have checked the white list and everything seems ok in the Nexis Management Console
Thank you for your help.
P.D. I am working via VPN in a MacBookPro i9 32GBs and I have MC 20222.12

[view my complete system specs]

Wed, Feb 22 2023 1:16 PM In reply to

Bourne View
Joined on Mon, May 4 2020
London
Posts 2,493
Points 27,330

Re: Media Offline with Nexis Edge

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Hi,

Are you able to get an Avid support case going?

Let me know if you need help opening one

[view my complete system specs]

Mon, Mar 13 2023 11:49 PM In reply to

Dalida
Joined on Thu, Oct 13 2005
Posts 59
Points 690

Re: Media Offline with Nexis Edge

Reply Contact

Thank you Philip. Yes I open a case, but not only one because as I resolved one problem then it appeared another one and another one and so on.

I am still have may doubts about the edge as many tools didn't worked as expected. But I think we will find the answers together.

;)

[view my complete system specs]

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