Latest post Sat, Dec 10 2022 5:12 PM by jef. 8 replies.
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  • Wed, Dec 7 2022 5:48 AM

    • dew
    • Top 200 Contributor
    • Joined on Tue, Feb 27 2007
    • Posts 653
    • Points 8,270

    perpetual license not working?

    Hmm somehow my license is not working anymore. I didn't renew last year Dec 2021 or move over to the subsciption model. So today I tried to log in MC to finish up a product and its not allowing me. Any quickfix here? When I long into my account on avid.com its saying no license is not found. When in avid link, I click on media composer and go into license and choose "only display available license" nothing shows.  This may be do to some sort of auto renewal that has caused issues but I didn't have the set on my acct. This is crazy, if I have a perpetual license why isn't it showing?

  • Wed, Dec 7 2022 11:51 AM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,932
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    Re: perpetual license not working?

    Hello Dew,

      Please email your MC system ID. I will assist you. Thanks!

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Wed, Dec 7 2022 6:07 PM In reply to

    • dew
    • Top 200 Contributor
    • Joined on Tue, Feb 27 2007
    • Posts 653
    • Points 8,270

    Re: perpetual license not working?

  • Thu, Dec 8 2022 2:13 AM In reply to

    • dew
    • Top 200 Contributor
    • Joined on Tue, Feb 27 2007
    • Posts 653
    • Points 8,270

    Re: perpetual license not working?

    Hi did you recieve my email?

  • Fri, Dec 9 2022 4:47 PM In reply to

    • dew
    • Top 200 Contributor
    • Joined on Tue, Feb 27 2007
    • Posts 653
    • Points 8,270

    Re: perpetual license not working?

    RalphC:

    Hello Dew,

      Please email your MC system ID. I will assist you. Thanks!

     

     

    RalphC

    Hey is there anyway to connect me to someone U.S. based or close to California time zone. I was up to 2am my time but the customer rep wasn't available for the remote session. By the time I woke up he had emailed saying he was leaving shortly and to contact him for the remote session. I did email him back but not sure if he is still there. It is currently 8:45am pacific time. Or if you can give me some advice on what to do it would be greatly appericated. I have to start from scratch in resolve to try and finish this edit ugh.

  • Fri, Dec 9 2022 5:48 PM In reply to

    • dew
    • Top 200 Contributor
    • Joined on Tue, Feb 27 2007
    • Posts 653
    • Points 8,270

    Re: perpetual license not working?

    if I could I would hug you right now. Thank you for getting me backup and working. 

  • Sat, Dec 10 2022 6:38 AM In reply to

    • Mercer
    • Top 150 Contributor
    • Joined on Thu, Apr 15 2010
    • UK
    • Posts 873
    • Points 11,290

    Re: perpetual license not working?

    dew:

    if I could I would hug you right now. Thank you for getting me backup and working. 

    What did they do? Ralph? I have noticed that on the splash screen of my perpetual dongle, it will say so many days left and in September, just before I renewed those days remaining turned red. It's a bit alarming that if you do drop support, which will stop anyway in a couple of years, that you potentially may be in a catch 22 of not being able to contact support, in order to continue using your perpetual licence, that is promised to run 'forever'. This splash screen thing looks to me like an unecessary nag that shouldn't be there for perpetual.

    MC with Symphony option, 2022.10, HP ZBook 17 G5, i7-8850H 6 core/64GB ram/512 M2 ssd/Nvidia Quadro P5200/16GB/FHD, HP Thunderbolt Dock G2, BMD Ultrastudio... [view my complete system specs]
  • Sat, Dec 10 2022 11:57 AM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,932
    • Points 32,370

    Re: perpetual license not working?

    dew:

    if I could I would hug you right now. Thank you for getting me backup and working. 

     

    I'm glad you're up and running.


    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Sat, Dec 10 2022 5:12 PM In reply to

    • jef
    • Top 25 Contributor
    • Joined on Sun, Feb 26 2006
    • Maryland
    • Posts 4,181
    • Points 50,460

    Re: perpetual license not working?

    Mercer:

    I have noticed that on the splash screen of my perpetual dongle, it will say so many days left 

    I see the same thing every time I start my dongle based system.  This is at best confusing, at worst - well let's just say less than honest.  I am hoping it is just some careless UI design.  But come on Avid!

    Jef

    Avid DS 11.0.2 R.I.P | MC "Well, it depends ..." 2023.3.1 iMac w Big Sur and 2018.12.7 on Windows 10 Boot Camp [view my complete system specs]

    _____________________________________________

    Jef Huey

    Senior Editor

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