Latest post Sun, May 29 2022 9:12 AM by Tentaor. 6 replies.
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  • Wed, May 18 2022 6:41 AM

    • Tentaor
    • Not Ranked
    • Joined on Thu, Nov 15 2007
    • Posts 45
    • Points 510

    Unable to import/link *.mp3

    Hi!

    I am unable to import or link mp3 files in Media Composer.

    If I drag the file from the finder to a bin nothing happens.

    If I drag it with the ALT key pressed to link it, nothing happens either.

    If I try to import it from a bin I get a message saying the file can't be imported but I can link and consolidate it. If I do that, a screen ends up with an error "The file ***** is an unknown file" and it doesn't work either

    Help please!

    Avid version 2022.4

    Avid Link 2022.4

    Media Composer 2022.7 MAC STUDIO MAX 64GB MAC OS 12.3.1 Monterey /// IMAC 27 LATE 2013 32 GB RAM MAC OS Catalina 10.15.7 [view my complete system specs]
  • Wed, May 18 2022 7:51 AM In reply to

    Re: Unable to import/link *.mp3

    Is this with all .mp3 files or just one? Do the files play outside of Media Composer? Can you try importing or linking a file that you know is good?

    Media Composer 2022.7 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Wed, May 18 2022 9:28 AM In reply to

    • Tentaor
    • Not Ranked
    • Joined on Thu, Nov 15 2007
    • Posts 45
    • Points 510

    Re: Unable to import/link *.mp3

    All the Mp3 fail. All play correctly outside MC. Previously mp3 imported does not import again now.

    I´m in Catalina.

    I tried to reinstall without succes. 

    I downgraded to 2021.12.1 (MC) and 2021.12.2 (Avid Link) and Install MediaComposer Legacy Components without succes.

    I´m working transcoding all MP3 to WAV with Encoder. WAV import works well.

     

     

    Media Composer 2022.7 MAC STUDIO MAX 64GB MAC OS 12.3.1 Monterey /// IMAC 27 LATE 2013 32 GB RAM MAC OS Catalina 10.15.7 [view my complete system specs]
  • Wed, May 18 2022 9:49 AM In reply to

    Re: Unable to import/link *.mp3

    This is a common problem in Catalina or later versions of MacOS with Media Composer.

    These search results might have some more information that would help: https://bit.ly/3wmgitA

    If not, I suggest you create a case on the MyAvid support portal and someone will get to you asap.

    https://www.avid.com/US/support/support-contact  If you don't get anywhere with them, send an email to Chris Bové (chris.bove@avid.com).  He is Avid's customer advocate, and can help you.
    Media Composer 2022.7 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Wed, May 18 2022 7:12 PM In reply to

    • Tentaor
    • Not Ranked
    • Joined on Thu, Nov 15 2007
    • Posts 45
    • Points 510

    Re: Unable to import/link *.mp3

    This is crazy!

    I tried to create a case but my acces to the Support Portal was not active. I filled the form to activate it but it is in process yet. It´s very strange. I´have an active perpetual license with support until August

     

    "Unlimited online technical support, billing and account help, with up to one business day response time"

    Media Composer 2022.7 MAC STUDIO MAX 64GB MAC OS 12.3.1 Monterey /// IMAC 27 LATE 2013 32 GB RAM MAC OS Catalina 10.15.7 [view my complete system specs]
  • Wed, May 18 2022 7:51 PM In reply to

    Re: Unable to import/link *.mp3

    Send an email to Chris Bové (chris.bove@avid.com) and Raff Condalor (raff.condalor@avid.com).  They are Avid's customer advocates, and can help you.

    Media Composer 2022.7 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Sun, May 29 2022 9:12 AM In reply to

    • Tentaor
    • Not Ranked
    • Joined on Thu, Nov 15 2007
    • Posts 45
    • Points 510

    Re: Unable to import/link *.mp3

    Thank you very much. I have done what you have told me and I have been able to contact Avid support. After a 1 hour remote support session we discovered that it only failed to link converted mp3 files from a specific website. Changing the online converter has stopped failing with those files. However both Premiere and DaVinci worked perfectly with those first files (also working on Catalina)

    Media Composer 2022.7 MAC STUDIO MAX 64GB MAC OS 12.3.1 Monterey /// IMAC 27 LATE 2013 32 GB RAM MAC OS Catalina 10.15.7 [view my complete system specs]
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