Latest post Sat, Aug 6 2022 10:00 AM by Rachelk64. 7 replies.
Page 1 of 1 (8 items)
Sort Posts: Previous Next
  • Tue, May 10 2022 11:55 PM

    • Navi060
    • Not Ranked
    • Joined on Tue, May 10 2022
    • Posts 2
    • Points 40

    Media Composer won't activate on Avid Link

    I have an existing license that I have been successfully using for the last few months with no issues.

    However, upon trying to open up Media Composer this morning, I got this message "In order to continue, you must connect to the internet to maintain your license", despite being connected to the internet (I also tried rebooting my internet a couple of times, just in case).

    Looking on my Avid Link, it mentions that my license status for Media Composer is "RECONNECT". I have tried a few times to enter manually my System ID and Activation ID and what happens is that Media Composer becomes momentarily active (for a couple of seconds) before returning to its "RECONNECT" status.

    I have also tried completely removing and then reinstalling both Avid Link and Media Composer and have had to success there.

    Hoping to get some clarity on how I can solve this issue.

    Cheers!

    Windows 10 Installed RAM: 16GB System Type: 64-bit operating system Graphics: NVIDIA GeForce GTX 970 [view my complete system specs]
  • Wed, May 11 2022 4:44 AM In reply to

    Re: Media Composer won't activate on Avid Link

    Hi Navi060,

    First I would try logging out of Avid Link and logging back in. If that doesn't work, you should create a case on the MyAvid support portal and someone will get to you asap.

    https://www.avid.com/US/support/support-contact  If you don't get anywhere with them, send an email to Chris Bové (chris.bove@avid.com).  He is Avid's customer advocate, and can help you.
    Media Composer 2022.10 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Wed, May 11 2022 4:58 AM In reply to

    • Navi060
    • Not Ranked
    • Joined on Tue, May 10 2022
    • Posts 2
    • Points 40

    Re: Media Composer won't activate on Avid Link

    Thanks for the info camoscato. Greatly appreciated.

    Windows 10 Installed RAM: 16GB System Type: 64-bit operating system Graphics: NVIDIA GeForce GTX 970 [view my complete system specs]
  • Wed, Jun 1 2022 10:35 AM In reply to

    Re: Media Composer won't activate on Avid Link

    what do you see in your avid.com account? If you have the correct license listed there, it's possible link just went dumb on your workstation, in which case i would recommend wiping it's cached license info. I'll link you to that momentarily.

  • Sat, Aug 6 2022 8:49 AM In reply to

    • Rachelk64
    • Not Ranked
    • Joined on Wed, Jan 15 2014
    • Posts 6
    • Points 50

    Re: Media Composer won't activate on Avid Link

    Hi, same thing just happened to me.

  • Sat, Aug 6 2022 9:47 AM In reply to

    Re: Media Composer won't activate on Avid Link

    Navi060:
    I got this message "In order to continue, you must connect to the internet to maintain your license"

    Hi Navi060,

    From your post I can't determine if you logged into your master acount in Avid Link. I recently saw this message on a system with the latest version of Avid Link 24/7 connected to internet and all that was needed was to login in Avid Link.

    From the old Apple Quadro 950 to HP Z8xx. My current own systems: 1x Z420 E5 1650 32GB memory quadro K2200, 1x XW8600, 2x 3.0Ghz Quadcore, 24GB memory... [view my complete system specs]

    Jeroen van Eekeres 

    Technical director, Broadcast support engineer, Avid ACSR.

     

    Always have a backup of your projects....Always!!!! Yes Always!!!!

    A.V.I.D....... Another Version In Development

    www.mediaoffline.com

     

     

     

  • Sat, Aug 6 2022 9:57 AM In reply to

    • Rachelk64
    • Not Ranked
    • Joined on Wed, Jan 15 2014
    • Posts 6
    • Points 50

    Re: Media Composer won't activate on Avid Link

  • Sat, Aug 6 2022 10:00 AM In reply to

    • Rachelk64
    • Not Ranked
    • Joined on Wed, Jan 15 2014
    • Posts 6
    • Points 50

    Re: Media Composer won't activate on Avid Link

    BabyTeanofred:

    ...it's possible link just went dumb on your workstation, in which case i would recommend wiping it's cached license info. I'll link you to that momentarily.

     

    Hi, same thing just happened to me.

    Can I also get a link to wipe the license info please

Page 1 of 1 (8 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller