Latest post Fri, May 6 2022 9:08 AM by Philip Kapadia. 17 replies.
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  • Sat, Dec 11 2021 10:36 PM

    • Mike Stewart
    • Not Ranked
    • Joined on Wed, Dec 16 2009
    • Toronto
    • Posts 66
    • Points 1,105

    Avid Link is utter garbage **UPDATE

    It denied my perpetual licence again today, (third time this week) but this time it really denied it hard. I have one computer called 'BASEMENT'. Avid Link says my licence is currently being used on a machine called 'BASEMENT', so I can't use it on my machine called 'BASEMENT'.

    MyAvid.com shows that my licence is perpetual and expires around Mar 2023. It is being used on this 'BASEMENT" machine apparently. I try to deactivate it and it tells me to go to the licence page in Avid Link to do so.

    This is the best part -> Avid Link also asks "Please go to the Licenses page in Avid Link to deactivate this license" while I am in Avid Link and on the licence page.

    Hooray!

    Well, after freaking out a bit, I decided, like an idiot, to buy a subscription, just so I could get to work and I get a deal by going from perpetual to subscription... Well $500 later, I'm waiting for whatever activation email Avid said they would send...

    What's the hold up? Maybe they need some ancient accountant to arrive monday morning and thumb through various faxes or something?

    Anyhow, just FYI

    ADOBE CC - Email and Password and you're in

    Avid - Sys Id, Activation Code, Email, Password, iLok, Sentinel and Avid Link, and it's a crap shoot


    Update!! Avid Link is no longer garbage, it seems to work ok now.

    Model Name: PC/Windows 10 Processor Name: Intel Core i7 4770 GTX 1080 titan and GTX 1060 [view my complete system specs]
  • Sun, Dec 12 2021 10:17 AM In reply to

    Re: Avid Link is utter garbage

    Mike Stewart:

    ADOBE CC - Email and Password and you're in

    Avid - Sys Id, Activation Code, Email, Password, iLok, Sentinel and Avid Link

    I know, It's annoying. 

     

    Regarding your subscription, I'll try to help...

    In your MyAvid account, you should see a list that looks like this:

    Expand your Media Composer subscription option

    Copy and Paste the System ID and Activation ID.

    Go to Avid Link and hit license

     

    Then Manual Activation:

     

    And enter your system ID and activation ID from your MyAvid landing page here. 

    Hope that helps you. 

     

    Editing Movie Magic.

    My Equipment & System Specs

    Media Composer Ultimate 2022.12.2 | Pro Tools Studio 2022.21 | Sibelius Artist 2022.12 

  • Sun, Dec 12 2021 11:26 AM In reply to

    Re: Avid Link is utter garbage

    Have you upgraded to Avid Link 21.12? That allows for activate/deactivate via Link, and the underlying licensing system has been overhauled.

    Media Composer Symphony | PT Ultimate | Win10 HPZ | OSX MBP | ISIS5000 [view my complete system specs]
  • Sun, Dec 12 2021 4:22 PM In reply to

    Re: Avid Link is utter garbage

    Job ter Burg:

    Have you upgraded to Avid Link 21.12? That allows for activate/deactivate via Link, and the underlying licensing system has been overhauled.

    Has the method I've outlined ^ changed in 21.12?

    Editing Movie Magic.

    My Equipment & System Specs

    Media Composer Ultimate 2022.12.2 | Pro Tools Studio 2022.21 | Sibelius Artist 2022.12 

  • Sun, Dec 12 2021 6:36 PM In reply to

    Re: Avid Link is utter garbage

    As I wrote, the entire underlying license management system has been overhauled. Your licenses can be activated/deactivated in the cloud now. You should even be allowed to deactivate your licenses remotely. The need to go through your My Products page should disappear entirely, and you should be able to access all your licenses straight from Link.

    This new approach to licensing management has been in the works for quite some time, especially because of issues like the OP mentions. It used to be a lot of hassle for customers AND for support. The new system should make all of our lives easier.

    *edit* Word is that you need to be on MC 21.9 (or later) for cloud licensing to work with Avid Link 21.12.

    Media Composer Symphony | PT Ultimate | Win10 HPZ | OSX MBP | ISIS5000 [view my complete system specs]
  • Sun, Dec 12 2021 10:58 PM In reply to

    Re: Avid Link is utter garbage

    The "overhauled" license management system is killing me. I'm right now trying to get my perpetual license from one machine to another and am trapped in endlessly looping 101 errors. No support agents are availalbe. I've done all the steps correctly. I need help. Please.

    Filed under:
  • Sun, Dec 12 2021 11:16 PM In reply to

    Re: Avid Link is utter garbage

    Kevin Zimmerman:

    The "overhauled" license management system is killing me. I'm right now trying to get my perpetual license from one machine to another and am trapped in endlessly looping 101 errors. No support agents are availalbe. I've done all the steps correctly. I need help. Please.

    For the time being downgrade avid link and do what I mentioned ^

    Editing Movie Magic.

    My Equipment & System Specs

    Media Composer Ultimate 2022.12.2 | Pro Tools Studio 2022.21 | Sibelius Artist 2022.12 

  • Sun, Dec 12 2021 11:17 PM In reply to

    Re: Avid Link is utter garbage

    Job ter Burg:

    As I wrote, the entire underlying license management system has been overhauled. Your licenses can be activated/deactivated in the cloud now. You should even be allowed to deactivate your licenses remotely. The need to go through your My Products page should disappear entirely, and you should be able to access all your licenses straight from Link.

    This new approach to licensing management has been in the works for quite some time, especially because of issues like the OP mentions. It used to be a lot of hassle for customers AND for support. The new system should make all of our lives easier.

    Also note that you can upgrade to the latest Avid Link (21.12), even if you are not running the latest version of MC. Version parity is not required at all. In fact, keeping Link up-to-date is recommended, regardless of which version of MC you are on.

    Do you know if there is a way to manually punch in a system ID and an activation code with this new version?

    Editing Movie Magic.

    My Equipment & System Specs

    Media Composer Ultimate 2022.12.2 | Pro Tools Studio 2022.21 | Sibelius Artist 2022.12 

  • Sun, Dec 12 2021 11:30 PM In reply to

    Re: Avid Link is utter garbage

    That didn't work.

    I reinstalled Avid Link 21.6.1, followed all the steps. 

    I am up and running in Trial Mode, after deleting all the cache files like a pirate instead of a professional.

  • Sun, Dec 12 2021 11:35 PM In reply to

    • Marty McLean
    • Not Ranked
    • Joined on Tue, Aug 16 2016
    • Sydney, NSW
    • Posts 200
    • Points 2,460
    • Moderator: MCA Mac

    Re: Avid Link is utter garbage

    Philip Kapadia:

    Do you know if there is a way to manually punch in a system ID and an activation code with this new version?


    Yes!  Manual activation works the same as old versions of Avid Link.  The automatic activate/deactivate in the new Avid Link (2021.12) is additional.

    MC 2023.12.1 | Interplay 2023.7 | Z4 G5 [view my complete system specs]
  • Mon, Dec 13 2021 2:00 PM In reply to

    • QMax
    • Not Ranked
    • Joined on Mon, Oct 11 2010
    • Milan, Italy
    • Posts 105
    • Points 1,280

    Re: Avid Link is utter garbage

    mrtymcln:

    The automatic activate/deactivate in the new Avid Link (2021.12) is additional.

     

    Not exactly, since 2021.12 update, everytime I boot one of my PC where Link is installed, it automatically gets the license. Not found a way to make it "additional".

     

    Max

    Avid Media Composer 2024.2 Perpetual|Symphony Option|Dongle PC: Asus PRIME z370-A, Intel i7-8700K/3.70Ghz, 32Gb, Win10 Pro x64, nVidia GTX 1060-6GB OWC... [view my complete system specs]
  • Tue, Dec 14 2021 2:31 PM In reply to

    Re: Avid Link is utter garbage

    Hi Mike. I'm terribly sorry for the experience you are having.

    Reach out to me directly and I can get you completely set up. I'm at [email protected]

    We can discuss whether you still need/want that new subscription or if you simply want the original to work and to get a refund. Totally open to your needs here. Side note - sometimes the purchase takes 1-2 business days to go through. It's rare, but it's been known to happen. Again, sorry for that.

    Once you're up and running, and the urgency is gone, we can discuss the workflow with the new version of Link, and whatever issues it might be causing.

    Thanks,

     

     

    ------

    Chris Bové
    Manager, Avid's Digital Customer Success Team
    [email protected] 

  • Fri, Dec 31 2021 2:50 AM In reply to

    Re: Avid Link is utter garbage

    you're lucky, at least the lisence page exists for you. I have the same exact issue, absolutely no clue how it's gonna get fixed. Avid completely tripped over themselves trying to be cool and innovative, and now they're wasting everyone's money

  • Fri, Dec 31 2021 2:52 AM In reply to

    Re: Avid Link is utter garbage

    Hello, I personally tried this and the activate button never showed up. Avid link is broken, completely locking me out of my subscription.

  • Fri, Dec 31 2021 7:19 AM In reply to

    Re: Avid Link is utter garbage

    Miles Keaton:
    I have the same exact issue, absolutely no clue how it's gonna get fixed.

    Miles Keaton:
    I personally tried this and the activate button never showed up. Avid link is broken, completely locking me out of my subscription.

    You should send an email to Chris Bové at Avid ([email protected]). He is their customer advocate and can help you.

    Media Composer 2024.2 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

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