Latest post Sat, Feb 20 2021 8:05 PM by Carlos. 2 replies.
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  • Fri, Feb 19 2021 11:26 PM

    • Carlos
    • Not Ranked
    • Joined on Fri, Feb 19 2021
    • NYC
    • Posts 6
    • Points 50

    Big Smile [:D] Having Trouble Downloading Avid Media Composer Free Trial

    Greetings. So I signed up for the 30-day version of Avid Media Composer today. I went ahead and downloaded the installer but after at least 6 tries I keep getting the same message: "The installation failed. We encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." Quick specs for my computer:

    Macbook Pro, 10.15.5; Memory 8GB; Processor 2.7 GHz 

     

    What could be wrong that I can't finish the installation? If further specs needed please, let me know. Please, help. Thank you so much!

  • Sat, Feb 20 2021 10:34 AM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,569
    • Points 28,435
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Having Trouble Downloading Avid Media Composer Free Trial

    Hi ZeroDullBits,

        Sorry that you're getting this error with the trial version. The MC trial version is 2018.5 it's not compatible with your macOS 10.15.5, however you can still install the latest MC 2021.2 and it will work with 10.15.5 OS, you can download the version in the Avid Downlod center link here. When you run the MC for the first time be sure to select "run as trial" in the activation windows.

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sat, Feb 20 2021 8:05 PM In reply to

    • Carlos
    • Not Ranked
    • Joined on Fri, Feb 19 2021
    • NYC
    • Posts 6
    • Points 50

    Re: Having Trouble Downloading Avid Media Composer Free Trial

    Thank you. That worked great! Greatly appreciate the help. 

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