Latest post Thu, Feb 11 2021 11:03 AM by Pat Horridge. 11 replies.
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  • Sat, Feb 6 2021 12:41 AM

    • BurghMD
    • Not Ranked
    • Joined on Fri, Feb 7 2014
    • Posts 17
    • Points 255

    Angry [:@] Why TF is MC So Hard to Open?

    I've been using MC for over twenty years, but trying to get this program to open on first use is a killer.  It hangs, it takes forever to hang, and then you have dig out files that might just as well be left off.  I want some answers why.  I've spent thousands of dollars to use MC, and I'm so frustrated I'm ready to ask for my money back.  Can somebody tell me why my MC hangs at Picture in Picture and then crashes?  Why must I go through this every time?  

  • Sat, Feb 6 2021 6:13 AM In reply to

    Re: Why TF is MC So Hard to Open?

    Hi BurghMD, It would help to know your system specifications. Which specific version of Media Composer are you using? Which specific operating system? Processor? Amount of RAM? Video card? Is your media linked, transcoded, or imported? Where is your media stored? Look at my profile at the bottom of this post for an example.

     

    If you fill out this information in your profile, you won't have to type it out every time you need help.

    Media Composer 2021.6 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Sat, Feb 6 2021 2:07 PM In reply to

    • BurghMD
    • Not Ranked
    • Joined on Fri, Feb 7 2014
    • Posts 17
    • Points 255

    Re: Why TF is MC So Hard to Open?

    I would, but my porfolio won't save - another issue with Avid.  

     

    iMac (Retina 5K, 27-inch, 2019)

    3 GHz 6-Core Intel Core i5

    8 GB 2667 Mhz DDR4

     

    Intel 2020.12

  • Sat, Feb 6 2021 2:27 PM In reply to

    Re: Why TF is MC So Hard to Open?

    Which OS?

    Media Composer 2021.6 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Sat, Feb 6 2021 2:37 PM In reply to

    • BurghMD
    • Not Ranked
    • Joined on Fri, Feb 7 2014
    • Posts 17
    • Points 255

    Re: Why TF is MC So Hard to Open?

  • Wed, Feb 10 2021 10:19 AM In reply to

    • Bruno M
    • Top 150 Contributor
    • Joined on Thu, Feb 11 2010
    • London, UK
    • Posts 817
    • Points 10,410

    Re: Why TF is MC So Hard to Open?

    Don't think Big Sur is supported yet. See....

    https://avid.secure.force.com/pkb/articles/en_US/Compatibility/macOS-Big-Sur-Support

    HP Z800, HP G3 Studio, SonnetFusion RAID, Mojo DX, Decklink 4K, Symphony 2020, JVC DTV1910 HD tube monitor, HP Dreamcolor, Avid Artist Color, Avid Transport... [view my complete system specs]
  • Wed, Feb 10 2021 11:18 AM In reply to

    Re: Why TF is MC So Hard to Open?

    I don't think you have had 20 years of problems opening media composer. So presumably it started occuring recently and I'd guess related to some change.

    Was it the OS upgrade? was this also related to a hardware upgrade?

    Its only the latest versions that support Big Sur and even then thats only on Intel Macs not the new M1 macs.

     

    HP Z840 3.1GHZ 20cores 128GB RAM M4000 GPU 1TB NVMe drive HP Z book 17 G2 2.7GHZ Quad core 32GB RAM Nvidia K3100M 1TB SSD drive ACI Moderator. I'm... [view my complete system specs]

     

    Broadcast & Post Production Consultant / Trainer  Avid Certified Instructor VET

     

    QC/QAR Training - Understanding Digital Media - Advanced Files * Compression - Avid Ingest - PSE fixing courses and more

    All bespoke and delivered onsite at yours. Or delivered via hosted Zoom session.

     

    T 07581 201248 | E pat@vet-training.co.uk | W www.vet-training.co.uk |

     

  • Wed, Feb 10 2021 4:48 PM In reply to

    • BurghMD
    • Not Ranked
    • Joined on Fri, Feb 7 2014
    • Posts 17
    • Points 255

    Re: Why TF is MC So Hard to Open?

    I started using MC back in 1997, so please don't tell me how many years of problems I've had, sir. The chart says it will support Big Sur and once again I have loaded it and gotten the same old message AMPIPlugin.DVX and then crash reporter.  

  • Wed, Feb 10 2021 4:54 PM In reply to

    Re: Why TF is MC So Hard to Open?

    BurghMD:
    I have loaded it and gotten the same old message AMPIPlugin.DVX and then crash reporter.  

    Does this help?

    https://avid.secure.force.com/pkb/articles/en_US/faq/Media-Composer-First-hangs-on-AMPlPluginDSM-avx-error

    Media Composer 2021.6 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Wed, Feb 10 2021 7:21 PM In reply to

    • bonang
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Boston, MA
    • Posts 406
    • Points 5,060

    Re: Why TF is MC So Hard to Open?

    BurghMD:

    iMac (Retina 5K, 27-inch, 2019)

    3 GHz 6-Core Intel Core i5

    8 GB 2667 Mhz DDR4

     

    Intel 2020.12

     

    A quick look at your system specs reveals that your CPU is not supported - too low end - plus only 8GB RAM, whereas 16GB is the minimum suggested. This doesn't necessarily point to why you're experiencing startup issues, but as per Avid specs it is an under-specced system, which can suffer the issues you're having. Here's a link to current Avid MC specs for Mac if you're not familiar:

    tinyurl.com/1x5jcj4t

    Was it a particular version that started to cause the non-startup?

    Avid MC 2021.6 with Symphony option | HP zbook 17" G3 / i7 6820HQ / 32GB RAM / 512GB SSD / WIN 10 PRO 64 / nVidia m3000m w/ 461.72 driver / BMD UltraStudio... [view my complete system specs]

    Keith

  • Wed, Feb 10 2021 7:40 PM In reply to

    • mrtymcln
    • Not Ranked
    • Joined on Tue, Aug 16 2016
    • Sydney, NSW
    • Posts 99
    • Points 1,125

    Re: Why TF is MC So Hard to Open?

    BurghMD:

    iMac (Retina 5K, 27-inch, 2019)

    3 GHz 6-Core Intel Core i5

    8 GB 2667 Mhz DDR4

     

    Intel 2020.12

    Your Media Composer and macOS are qualified with each other. Your CPU and Memory aren't Qualified; but you can upgrade the Memory to at least 16GB, your CPU should be workable.

    iMac 27-inch 2020, macOS 10.15.7, Media Composer 2021.6 | HP Z440, Windows 10, Media Composer 2018.12.15 [view my complete system specs]
  • Thu, Feb 11 2021 11:03 AM In reply to

    Re: Why TF is MC So Hard to Open?

    mrtymcln:

    BurghMD:

    iMac (Retina 5K, 27-inch, 2019)

    3 GHz 6-Core Intel Core i5

    8 GB 2667 Mhz DDR4

     

    Intel 2020.12

    Your Media Composer and macOS are qualified with each other. Your CPU and Memory aren't Qualified; but you can upgrade the Memory to at least 16GB, your CPU should be workable.

    That looks like its potentially the issue. The point I was trying to makle is earlier OS versions and MC versions may well work with certain hardware specs. Its normally upgrading to a newer MC version that requires an OS upgrade that can then render the hardware insufficient and all manner of issues can occur.

    And thats why I asked what had changed to cause MC to stop launching. This is normally a key question in determining issues.

    What changed to cause it to not work.

    HP Z840 3.1GHZ 20cores 128GB RAM M4000 GPU 1TB NVMe drive HP Z book 17 G2 2.7GHZ Quad core 32GB RAM Nvidia K3100M 1TB SSD drive ACI Moderator. I'm... [view my complete system specs]

     

    Broadcast & Post Production Consultant / Trainer  Avid Certified Instructor VET

     

    QC/QAR Training - Understanding Digital Media - Advanced Files * Compression - Avid Ingest - PSE fixing courses and more

    All bespoke and delivered onsite at yours. Or delivered via hosted Zoom session.

     

    T 07581 201248 | E pat@vet-training.co.uk | W www.vet-training.co.uk |

     

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