Latest post Fri, Feb 5 2021 4:05 PM by roballard. 3 replies.
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  • Fri, Feb 5 2021 11:24 AM

    • roballard
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    • Joined on Fri, Feb 5 2021
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    Media Composer Launch Error

    Hi all,

    When I try to launch Avid Media Composer I receive the following error message: 'the program is not supported on VM instances'

    A brief google search pointed me in the direction of deactivating windows hypervision, via the control panel. Problem is, hypervision wasn't activated in the first place.

    Does anybody know what might be causing this issue or how I might fix it?

    This is my first post here so I'm not sure of the etiquette or protocol for posting. If it's relevant, the laptop I'm working on is brand-new from PC Specialist (who make custom PCs) so I realise my hardware may not be 'avid certified'.

     

    Many thanks, Rob.

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  • Fri, Feb 5 2021 2:30 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,569
    • Points 28,435
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    Re: Media Composer Launch Error

    Hi roballard,

      Please update your profile add what MC version and OS version. Thanks!

     

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Fri, Feb 5 2021 3:50 PM In reply to

    • roballard
    • Not Ranked
    • Joined on Fri, Feb 5 2021
    • Posts 5
    • Points 65

    Re: Media Composer Launch Error

    Hi RalphC,

    Unsure how to update my profile, but I think this is the infoormation you've asked for:

    Avid Media Composer Version 2020.12

    Microsoft Windows Version 2004 (OS Build 19041.208)

    Thanks, Rob

  • Fri, Feb 5 2021 4:05 PM In reply to

    • roballard
    • Not Ranked
    • Joined on Fri, Feb 5 2021
    • Posts 5
    • Points 65

    Re: Media Composer Launch Error

    Hi RalphC

    Not sure how to update my profile but I think this is the information you're asking for:

    Avid Media Composer 2020.12

    Microsoft Windows Version 2004 (OS Build 19041.208)

    Thanks, Rob.

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