Hello,
Here we are again... Something AVID should really work on.
Upgraded my Internet modem, and AVID Media Composer won't work anymore.
Cause if there's a change in internet configuration, each time you need to activate again...
Times were soooo much better with the old fashioned dongle!!!!
I had this problem in the past, all I remeber that the AVID software has to deactivated, and some files have to be deleted. Afterwards I can activate the software again.
Can somebody please help me out?? I really Appreciate it!!! Obviously these things always happen when in a hurry with a deadline... :-((((
Kind regards, S.
Hi Seba78,
You should create a case on the MyAvid support portal and someone will get to you asap.
https://www.avid.com/US/support/support-contact
If you don't get anywhere with them, send an email to Raff Condalor (raff.condalor@avid.com). He is Avid's customer advocate, and can help you.
"There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey." - John Ruskin (1819-1900)
Carl Amoscato | Freelance Film & Video Editor | London, UK
Seba78: Hello, Here we are again... Something AVID should really work on. Upgraded my Internet modem, and AVID Media Composer won't work anymore. Cause if there's a change in internet configuration, each time you need to activate again... Times were soooo much better with the old fashioned dongle!!!! I had this problem in the past, all I remeber that the AVID software has to deactivated, and some files have to be deleted. Afterwards I can activate the software again. Can somebody please help me out?? I really Appreciate it!!! Obviously these things always happen when in a hurry with a deadline... :-(((( Kind regards, S.
Seb
I created a case for you but was unable to find your system ID as it was not listed under the email you use for community.avid.com
Expect to hear from support and please be ready to provide them with your MyAvid email and System ID for assistance.
Marianna
marianna.montague@avid.com
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