Latest post Mon, Nov 30 2020 3:13 AM by valerianfelix. 4 replies.
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  • Sat, Nov 28 2020 6:35 PM

    Avid Media Composer Ultimate Activation Code

    Hi everyone.
    I am new to the forum. I bought the media composer ultimate version two days back. I still have not received my activation code or serial number. I do not have my invoice even.  Whenever i go to order history and try to find invoice it says come back after a few hours we are generating your invoice. I tried contacting customer care and support and received no replies from them or Digital River. The money has been deducted from my account. How long more should I wait or where should I call or contact to get more details and my Activation ID.

  • Sat, Nov 28 2020 6:41 PM In reply to

    Re: Avid Media Composer Ultimate Activation Code

    Hi valerianfelix,

    You should send an email to Raff Condalor (raff.condalor@avid.com).  He is Avid's customer advocate, and can help you.

    Media Composer 2021.5 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Sat, Nov 28 2020 6:51 PM In reply to

    Re: Avid Media Composer Ultimate Activation Code

    Thank you so much @camoscato. I have sent an email to Raff and Marianna. Marianna is out for the Thanksgiving holidays. Hoping for a postive reply.

    Thanks Mate cheers

  • Sun, Nov 29 2020 5:13 PM In reply to

    • Marianna
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    Re: Avid Media Composer Ultimate Activation Code

    Hey there

    I have support on this for you.  One thing is its an Edu license so before the license would be deposited in your MYAvid you would have been asked to send info to Identi-e so they could approve your educational verification.  If they didnt then anyone could just buy an edu license.  I have a case going on this and asked the web team to intervene.

    Best to you and i will check on this tonight.

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Mon, Nov 30 2020 3:13 AM In reply to

    Re: Avid Media Composer Ultimate Activation Code

    Hey Marianna,

    My student account has been verified. I got the required email ID from Identit e. I paid for the Media Ultimate Composer as well. So how much more longer till I get my required Licenses. It has been more than four days now. This is really becoming difficult. I dont know why the process is so complicated and why this delay. And my avid account says quote "Your account is verified for Academic Eligibility till Oct 20, 2021."

    Also P.S. I have projects to work on and I dont want to start working on them till I get a proper License because the temporary license provided by Raff does not seem to work. I have shared the all the required necessary screenshots. Unfortunately any of the customer care numbers I call on do not work even work.

    Regards,

    Valerian Felix

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