Latest post Tue, Nov 24 2020 11:32 PM by dew. 3 replies.
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  • Tue, Nov 24 2020 9:57 PM

    • dew
    • Top 200 Contributor
    • Joined on Tue, Feb 27 2007
    • Posts 609
    • Points 7,775

    MC suddenly won't open. HELP

    Soo tried to open up MC and it is giving me the activiation page. It is telling me to activate with avid link, or dongle or run Media Composer First. Of course avid link shows I am acitivated but still can't open it. I know my renewal is due in a month but it still shouldn't lock me out at this point. I am on 2020.6. I did just download the latest version but I shouldn't have to install that to get MC working. 

  • Tue, Nov 24 2020 10:15 PM In reply to

    Re: MC suddenly won't open. HELP

    Hi dew, for activation problems you should contact Avid Support: https://www.avid.com/learn-and-support/contact-support Select Broadcast & Video, then on the next page click Annual Contract Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu. If you don't get anywhere with them, send an email to Raff Condalor (raff.condalor@avid.com).  He is Avid's customer advocate, and can help you.

    Media Composer 2021.9 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Tue, Nov 24 2020 10:41 PM In reply to

    • TVJohn
    • Top 25 Contributor
    • Joined on Fri, Nov 4 2005
    • Bayonne NJ
    • Posts 4,420
    • Points 54,960

    Re: MC suddenly won't open. HELP

    What version is your Avid Link, there was a problem a few months ago with activation.

    Dell Display U2713HM(2560x1440), AMD FX8350 8core, AMD 990FX mobo, 32gig-DDR3-1600, Quadro K620/GTX260/core 216, Audigy2zs, 1TB SSD system drive, 2TB SATA... [view my complete system specs]

    Using MC 21.9. Win 21H2  Avid FX6.4, Vegas Pro 18/ DVD Architect 6pro, DVDit6.4proHD, CCE Basic, TmpGe Express4, TmpGe Authoring Works 4, DVDLab-Studio. Sony EX-1R, Canon XH-A1, GL2, GL1, Canon EOS 60D

  • Tue, Nov 24 2020 11:32 PM In reply to

    • dew
    • Top 200 Contributor
    • Joined on Tue, Feb 27 2007
    • Posts 609
    • Points 7,775

    Re: MC suddenly won't open. HELP

    Avid link is 2020.10.

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