Hi,
Since a few weeks we getting a strange behaviour in this Macbook Pro with macOS Catalina 10.15.5.
Our Nexis system is at 19.06 version the macbook pro is with Nexis Client 19.12 to get macOS Catalina support, I already tried with the latest version of the Nexis Client too (added 2020.7.3)
The issue is this.
After openig folder inside the workspaces one or two it disappear (they were unmounted from the Desktop/Finder) BUT they are mounted in the Nexis Client and if I go to the terminal and do a LS of the Volumes folder the mount is there too.
Then it will appear again by it self and disappear again.
The strange thing as I can't find anything that have changed in this macOS, because it was working fine untill a few weeks.
Any help or ideas are appreciated.
Thanks
Marco Bernardo
Marco
I would definately get a case going on this and see about having the NEXIS team take a look see at what might be happening....
Can you create one? Im in a meeting 1/2 day so i can do it this afetrnoon but if you can thru the portal sooner then I would forge ahead.
Marianna
marianna.montague@avid.com
I'm gonna try, there's bureaucracy involved.
I need to create a footprint here and then if I get the green light I can create a support case using our avid account where the NEXIS is registered.
I could use the resellers path too but normally take's so much long, to many intermediaries.
I'll keep you posted.
Thank you so much Marianna (you're the best).
I'd encourage you to update the NEXIS client to 2020.7.3. The client can be downloaded on the Avid Download Center.
-- Bob Russo Post-Production Workflow Manager - NFL Films
I did, I uninstall the 2019.12 and then installed the latest version. I've check all the Security & Privacy settings to see if everything was ok and it still happens.
It's so weird.
I might update to 10.15.7 to see how it goes.
I'm still waiting for the IT department give me green light to create the Support case.
What NIC are you using?
OWC Dock connected by TB3 to the MBP
It was working ok for almost a year with 2019.12.
The macOS 10.15.5 instalalation was a couple of months ago and nothing was updated since.
I forgot to mention this, the computer uses the gateway network to get into NEXIS, I'm gonna test now using a direct connection into the network where NEXIS is.
I just remember that NEXIS network is managed by US, but the gateway network is managed by the other part of the IT and they could have made some changes in their side and it could be that.
That's why I'm gonna try to connect the computer in the NEXIS network directly to see if it still happens.
Ill let you know how it went.
Thank you so much
Is it the Linux File or Windows Gateway? This is completely different from using the NEXIS client.
For what I understand I think it's a windows Gateway.
Nexis in the segment 9 (per se)
All work/room machines are connected using NIC 10GbE PCie (sonnet) or the second port of the MacPro 6.1 1GbE and all the rest use the segment 8 to reach the nexis segment 9
Again this is only happening in his computer, all the others are ok.
For the File Gateway you don't need the NEXIS client at all. It would be a regular SMB mount, how are you mounting the Workspace?
I've found the issue.
For some reason when I reboot the first time and check the folder Volumes in the terminal there wasn't anything there except the internal storage.
Now after a few reboots and more check there was folders inside the /Volumes folder with the same name of the workspace that were getting the issue (this before login with Avid Nexis client)
After confirm and delete those folder that weren't supposed to be there all is working ok again.
I still don't know what app could have made this, creating the workspace folders inside the /Volumes folder.
The only thing that I saw inside was .gobbler
Thank you so much for your time and help it was precious... In the meantime I'm still waiting for our IT support!
THANK YOU
Are you using the NEXIS client or Go > Connect to Server to mount the workspaces?
On OS X if a volume is mounted and the computer crashes it can leave a folder with the name of the volume.
I believe Gobbler.com creates the .gobbler folder.
We only use the NEXIS Client, Windows and macOS. In this case is on a macOS system.
Yes, It might be a crash that the user didn't remeber happen or closing the Nexis Client with MC or Pro Tools open and Gobbler see that "volume" didn't have the .gobbler inside and create one and it might be that created the issue.
Ahh another thing the owner of those folders were created with the staff ownership.. weird.
Do you think that Nexis Client could have an update when checking the Volumes is already mounted or not to this kind of cases? Do you think it makes sense to have more checking?
For us we now have this documented and next time we see the error we will have a record and know how to fix the issue that the macOS created or a 3rd Party app created.
Thanks again for eveyrhing!
If a user logs out but doesn't unmount the workspaces, the default is for the workspaces to be unmounted when quitting the client, these folders will stay and when the next user logs in, it can cause the issue you're seeing. Generally a restart will clean the folders out.
There's nothing the NEXIS client can do. Ensure users unmount workspaces if logging out.
The computer only have two accounts, the admin and the user in question.
I already advice him to try to unmount whenever possible to this not happen again.
I think by mistake he disconnects the OWC without unmount / close Nexis Client and this might be what have created the issue!
I already talked with him.
Thank you so much Marianna and Bob!
Hugs
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