Had a crash at about 19:00 and rebooted.  Sequence bin reverted to last save at 12:40.  No problem I thought - I'll just dig it out of the Attic.  This is my Attic. Massive gap in save times between 12:56 and 19:01.

I just lost 6 hours work.  Absolutely gutted.  Anyone any ideas why it 'pretends' to save but isnt?  It was saving some bins and some Attic bins - but not my crucial main sequence bin :(

Hi,

Check in the Avid Eventlog.log and in the Avid Console for "BinWriteMessage: Execution failure: DOMAIN_COPYIN_FAILED".

Check with support, it may be related to bugs MCCET-3047 and MCCET-2972.

Thanks for the input - I suspect its all gone for good though. How the heck can I trust it now - saving my work is 101?

Console is clean after a reboot but todays event log looks like this:

0191007103010 Memory     PhysicalMemoryAllocatorWin32::Create will use AWE Allocations

20191007103010 Startup    Enterprise2018_R51505 (XP Media Composer 18.12.3)

20191007103033 Hardware   Intensity Pro 4K 

20191007103128 Ready      Application ready for user

20191007103139 Memory     PhysicalMemoryAllocatorWin32::Create will use AWE Allocations

20191007125925 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007130127 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007130329 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007130531 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007130733 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007130935 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007131137 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007131339 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007131541 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007131743 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007131945 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007132146 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007132349 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007132551 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007132753 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007132955 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007133157 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007133359 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007133601 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007133803 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007134005 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007134207 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007134409 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007134611 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007134813 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007135015 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007135301 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007135326 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007135528 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007135732 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007135934 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007140136 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007140338 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007140541 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007140743 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007140946 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007141148 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007141351 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007141553 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007141856 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007142002 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007142135 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007142436 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007142636 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007142837 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007143039 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007143239 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007143441 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007143644 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007143844 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007144044 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007144349 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007144549 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007144751 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007144953 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007145155 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007145357 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007145632 FatalExcpt Insufficient source material to make this edit. 18.12.3.51505 

20191007145700 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007150000 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007150302 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007150603 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007150804 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007151005 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007151207 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007151516 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007151717 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007151919 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007152121 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007152323 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007152526 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007152728 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007152930 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007153132 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007153335 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007153537 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007153739 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007153941 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007154143 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007154346 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007154548 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007154750 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007154952 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007155154 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007155356 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007155558 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007155800 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007160001 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007160203 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007160406 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007160608 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007160810 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007161013 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007161215 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007161418 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007161620 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007161823 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007162025 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007162228 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007162430 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007162633 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007162835 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007163038 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007163240 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007163443 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007163645 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007163848 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007164050 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007164253 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007164455 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007164658 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007164900 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007165102 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007165337 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007165538 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007165738 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007165938 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007170139 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007170340 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007170542 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007173225 FatalExcpt Insufficient source material to make this edit. 18.12.3.51505 

20191007181355 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007181555 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007181758 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007182000 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007182203 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007182405 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007182653 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007182858 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007183000 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007183201 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007183402 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007183602 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007183802 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007184003 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007184203 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007184503 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007184805 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007185105 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007185148 FatalAbort Assertion failed: *offset < 1e10, file s:\coresw\ame\src\compman\aparamclip.c, line 2862

20191007185149 Dump       Dump report written to Dump_2019.10.07_18.51.48

Totally feel bad for you. Sorry.  The re-cut never feels the same either.

Helpyou:

... it may be related to bugs MCCET-3047 and MCCET-2972.

Couldn't find MCCET-3047 but MCCET-2972 was fixed in 2019.9. 

MCCET-2972 is described as...

"Bug Number: MCCET-2972. In some instances, bins did not save after placing resize effects on
clips. "

Doesn't say for how long this bug would continue for (or exactly what resize effect they're talking about) but not good news if this is what's causing your problem. 

Assuming you don't want to upgrade to 2019.9 in the middle of a project, I would avoid using any resize effect until you've done a manual save and checked it has actually saved. I've had MC crashes in the past when I've been doing effects work, so it's always my policy to do a manual save before hitting the efffects parameters.

Thanks for the sympathies David - have got up early and clawed back two timelines - its like watching paint dry doing it all again. How could they break such an absolute basic - puts you off ever 'upgrading'!!!

My timelines for this project are extremely resize effect heavy Bruno... I'm keeping an eye on the save times now as theres no way I cant use this effect - could maybe try a Warp or PiP I guess?  But Resize without the alpha renders quicker and saves space!

DIESELE:

could maybe try a Warp or PiP I guess? 

Must say I haven't used the resize effect in years. The 3DWarp tool is my goto for all resizing and positioning etc.

DIESELE:

How could they break such an absolute basic - puts you off ever 'upgrading'!!!

Bring back 5.5! The most stable version I ever worked on.

I use it Bruno as it is quick and simple and doesnt carry an alpha - so it renders quicker and saves a 1:1 alpha file on disk.  NEVER AGAIN!!!!

Hi, 

we had this in an edit.

We found we had to run 'Background Bin Save' in the console command to resolve this however only in one project.

we've been lucky not to see this elsewhere

(Running 2018.12.6)

So, I re-did what I lost, in a new bin, making sure it was saving in the attic and in the project folder as I went.  All good...  Master bin showd last save at 19:36... Then i quit the programme and it REVERTED BACK 3 HOURS.  I lost 3 hours work again. I am bloody mortified. 

I had an email with support last night and gave them details, reverted on a few questions,  but they havent contacted me in 24 hours.

I cant continue like this, losing my work and my time/life.  Marianna - please help.  20 years iv'e been using Avid but have NEVER lost so much work.  How can I trust this system ever again when it shows me it saves but when you quit it unravels it all. This is such a basic.

I tried some sleuthing and avoiding a quit:

What is this .wrt file in my SEQ FINALS V2 - BACKUP BIN- it has the right save time of 19:13 time but the save reverted to 16:27

Quit error:

QWuit error:

HOW DO I GET THIS PROJECT DONE GUYS?

>dupe<

Ouch, that reads like a horror story.

Just a stab in the dark: how full is your Attic folder?

Could it be related to this:

http://community.avid.com/forums/t/196214.aspx?PageIndex=4

I guess it won't harm to check what happens if you follow the instructions and make a text file named ReleasedFeatures.ftf in C:\ProgramData\Avid\Support with the following 6 lines:

{

  "Media Composer": {

    "BackgroundBinSave": false,

    "UnifiedBinSave": false

  }

}

Hi there,

Going through my notes when we had this it was a combination of two faults:

A) background Bin Save needed to be toggled off

B) One of an editors go to effects in his kit of parts stopped his bin saving. Also, as soon as you parked on the effect MC would throw up error messages. Recreating the effect rather then drag and drop from old effect bin would mean the edit could carry on.

Going back to what I mentioned yesterday, this only happened to the one project and since then we haven't had this issue. The Conform and Online/Grade still had a few bugs but much more manageable.

It does seem you're going through the exact same issues that I experienced so I hope this helps. I'd definately look at the effects issue - it was using pic in pic effects to create montages that caused issue for us.

Ben,

Support got back to me and suggested an upgrade to 2018.12.8 as it is a known issue MCCET-3047 - I cant find this version only 2018.12.7 so have updated with fingers crossed.  I was avoiding updates as a new policy as they have caused me lots of problems compared to just keeping using a stable if lesser featured earlier version - they give and they take away - but ironically that bit me hard. 

Guess I will be quitting the programme every 15 mins to ensure it doesn 'roll back' alleged saves on a quit or crash...