Latest post Fri, Jan 10 2020 12:14 AM by matthewh. 42 replies.
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  • Thu, Jun 20 2019 8:40 PM

    MC 2019.6 black monitors issue

    Hello everyone,

    I just downloaded the new version of MC. It works perfectly but i have a huge problem, i can't display my timeline or the source material in the monitors, I see only black. If i play both the run correctly, i can hear the music and Sfx but i can't display the video. Any Suggestions?? Thanks!

  • Thu, Jun 20 2019 8:51 PM In reply to

    • Pixel Monkey
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    Re: MC 2019.6 black monitors issue

    By monitors do you mean your computer displays? Or your external client monitor that is receiving your video signal?

    Many systems. Windows 7, Windows 10, and all flavors of macOS. Juts assume I'm running everything ;) [view my complete system specs]

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  • Thu, Jun 20 2019 8:55 PM In reply to

    Re: MC 2019.6 black monitors issue

    I mean my source and my timeline window both. I can display the MC interface and everything. I just can't see what i play in both monitors.

  • Thu, Jun 20 2019 9:09 PM In reply to

    Re: MC 2019.6 black monitors issue

    Is render on the fly on? It's under the Composer menu.

    Media Composer 2024.2 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

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  • Thu, Jun 20 2019 9:10 PM In reply to

    • Marianna
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    Re: MC 2019.6 black monitors issue

    Andrea

    Are you on a Mac?

    How many monitors do you have attached.

    Can you rearrange the displays in the Mac System Preferences, so that the 2nd or 3rd screen doesn't become the #1 display as Avid sees it.  So just place off of the bottom right corner of your center display. This way Avid sees it as #3 in the available displays. Then it automatically placed the "host" panel into the left UI screen.

    Try that

    Marianna

    Sr. Director | Customer Experience and Community [view my complete system specs]
  • Thu, Jun 20 2019 9:18 PM In reply to

    Re: MC 2019.6 black monitors issue

    Hello Marianna, thanks for help

    Yes, I'm on a Mac, MacBook Air late 2015. I'm not using external monitors, just the system one.

  • Fri, Jun 21 2019 1:20 PM In reply to

    • mfavard
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    Re: MC 2019.6 black monitors issue

    Did you find solution andrea ? i've the same issue..

    Thanks

     

  • Fri, Jun 21 2019 1:25 PM In reply to

    Re: MC 2019.6 black monitors issue

    Yeah, I'm not so sure about it. I have read the minimum requirements for the new version avid. You must have atleast 16GB of Ram, the previous version allowed you to have even 8 GB. It sounds weird, I know, because it play perfectly and it doesn't have crash or something like that, but it's the only reason I think.

  • Fri, Jun 21 2019 2:11 PM In reply to

    • mfavard
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    Re: MC 2019.6 black monitors issue

    I have imac end 2014 with 16go of Ram, intel core i7 4ghz and AMD Radeon R9 (2screen).. And I have this issue also with my macbook pro end 2015 (16go Ram) (1 screen) and didn't find solution since yesterday... No problem with 2018 version 

  • Fri, Jun 21 2019 2:16 PM In reply to

    Re: MC 2019.6 black monitors issue

    Mmm..that's weird. Well, it's not a Ram issue then...let's hope someone will gonna answer and solve this problem. I didn't have any kind of problem on the 2018 version too. Fluent and fast.

  • Fri, Jun 21 2019 3:31 PM In reply to

    • Marianna
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    Re: MC 2019.6 black monitors issue

    On it folks.... 

    Will get support to check this for you both.

    stand by

    Marianna

    Sr. Director | Customer Experience and Community [view my complete system specs]
  • Fri, Jun 21 2019 3:57 PM In reply to

    • kkordisch
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    Re: MC 2019.6 black monitors issue

    Do you guys have anything docked to the composer window? If so undock it and float the composer window and then dock it back.

  • Fri, Jun 21 2019 5:42 PM In reply to

    • Chris
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    Re: MC 2019.6 black monitors issue

    Hey Marianna,

    Count me in on this issue too. Please let me know also if this is something with my hardware or if a fix would come for my system specification. 

     

    Hardware Overview:

      Model Name: MacBook Pro

      Model Identifier: MacBookPro11,5

      Processor Name: Intel Core i7

      Processor Speed: 2.5 GHz

      Number of Processors: 1

      Total Number of Cores: 4

      L2 Cache (per Core): 256 KB

      L3 Cache: 6 MB

      Memory: 16 GB

     

    2013 MacPro 3.5 GHz 6-Core Intel Xeon E5. 32 GB Ram. OSX 10.9.5. BMD I/O. [view my complete system specs]
  • Fri, Jun 21 2019 6:31 PM In reply to

    • Marianna
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    Re: MC 2019.6 black monitors issue

    Chris:

    Hey Marianna,

    Count me in on this issue too. Please let me know also if this is something with my hardware or if a fix would come for my system specification. 

    Hardware Overview:

      Model Name: MacBook Pro

      Model Identifier: MacBookPro11,5

      Processor Name: Intel Core i7

      Processor Speed: 2.5 GHz

      Number of Processors: 1

      Total Number of Cores: 4

      L2 Cache (per Core): 256 KB

      L3 Cache: 6 MB

      Memory: 16 GB

    Chris - can you direct message me your systemID and MyAvid email.

    Marianna

    Sr. Director | Customer Experience and Community [view my complete system specs]
  • Fri, Jun 21 2019 7:19 PM In reply to

    Re: MC 2019.6 black monitors issue

    happneed intermittantly to me too yesterday while i was tinkering around with AMA'd Alexa footage. 

    Un docking and redocking the composer window fixed it. 

     

    Im on the latest Mojave xx.xx.5 

     

     

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