Latest post Mon, Jun 17 2019 4:38 PM by Core van der Hoeven. 4 replies.
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  • Sun, Jun 16 2019 10:45 AM

    crash if a sequence is opened

    Hello people,

    I'm stuck, I'm can't open the sequence I'm working on when I load it MC is crashing, yesterday I could load a older version of it and worked all day on it, But now that older version is open and I get a crash right away the error code is

    -----------------------------427C3C556A5D128C

    Content-Disposition: form-data; name="Version"

     

    18.12.5

    -----------------------------427C3C556A5D128C

    Content-Disposition: form-data; name="ProductName"

     

    Avid Media Composer

    -----------------------------427C3C556A5D128C

    Content-Disposition: form-data; name="upload_file_minidump"; filename="minidump.dmp"

    Content-Type: application/octet-stream

     

    I'm on 18.12.5

    Thanks,

    Core

    mac pro 3.5 GHz 6 - Core intel xeon E5, 32 GB 1867 MHz DDR3, AMD FirePro D500 32GB ram 2x addonics eSATA raid tower 3 thunderbold-LaCie eSATA Hub ... [view my complete system specs]
  • Mon, Jun 17 2019 12:45 PM In reply to

    • Marianna
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    Re: crash if a sequence is opened

    Cre...

    I have never seen this before.....  

    I suggest you go to the support partal and create a case and have support check it for you.

    Log in to your My Avid

    MyAccount and you will see access to the support portal on the right upper box.

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Mon, Jun 17 2019 1:46 PM In reply to

    Re: crash if a sequence is opened

    Thanks Marianna,

    I saw now that it came together with something else my main media hard disk is not seen by the media composer

    ii is online but MC doesn't see it so is part of the problem. 

    What the Disappeared hard disk causes I don't no.

     

    Core

    mac pro 3.5 GHz 6 - Core intel xeon E5, 32 GB 1867 MHz DDR3, AMD FirePro D500 32GB ram 2x addonics eSATA raid tower 3 thunderbold-LaCie eSATA Hub ... [view my complete system specs]
  • Mon, Jun 17 2019 2:44 PM In reply to

    • Marianna
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    Re: crash if a sequence is opened

    Core

    Do a get Info on the drive and see if it is set for Read only....  if so, change to read/write.

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Mon, Jun 17 2019 4:38 PM In reply to

    Re: crash if a sequence is opened

    Well I've been using this drive for years already and I can export clips to it, but in the media creation settings it is not there

    I filder no drives out

    Core

     

    mac pro 3.5 GHz 6 - Core intel xeon E5, 32 GB 1867 MHz DDR3, AMD FirePro D500 32GB ram 2x addonics eSATA raid tower 3 thunderbold-LaCie eSATA Hub ... [view my complete system specs]
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