Latest post Fri, Nov 16 2018 4:01 PM by Kevin Klimek. 5 replies.
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  • Wed, Oct 31 2018 3:02 PM

    Media Composer 2018.10 crash at startup

    Hello, I've just updated my Mac to MacOS Mojave 10.14.1 with Media Composer 2018.10.

    Unfortunately now my Media Composer app crashes at startup; I searched around the forum but I wasn't able to find a solution to my problem. Does anyone have encountered a similar issue? If yes how did you solve it?

     

    I use a Macbook Pro with Touch Bar 2017. These are my specs:

    MacBook Pro (15-inch, 2017)

    Processor: 2.9 GHz Intel Core i7

    Memory: 16 GB 2133 MHz LPDDR3

    Graphi1: Intel HD Graphics 630 1536 MB

    Graphic2: Radeon Pro 560 4GB

    p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px 'Helvetica Neue'; color: #000000; color: rgba(0, 0, 0, 0.85)}

    p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px 'Helvetica Neue'; color: #000000; color: rgba(0, 0, 0, 0.85)}

    p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px 'Helvetica Neue'; color: #000000; color: rgba(0, 0, 0, 0.85)}

     

    I also attached to the message my system report if someone need it.

  • Wed, Oct 31 2018 5:22 PM In reply to

    • RalphC
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    Re: Media Composer 2018.10 crash at startup

    Hi Alessandr, 

       After updating to Mojave, did you reinstall MC2018.10? Check Mac HD permission set to read and write.

     

     


    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Wed, Oct 31 2018 6:19 PM In reply to

    Re: Media Composer 2018.10 crash at startup

    Thank you for your time!

     

    To answer your question: yes. I reinstalled MC a couple of times after upgrading to Mojave, with different methods (also manual uninstall).

    Right know I've just checked the disk permissions and "system" is on "Read and Write" so I don't know what could be.

  • Sat, Nov 3 2018 12:46 AM In reply to

    • hbrock
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    Re: Media Composer 2018.10 crash at startup

    Do you have an external drive connected for media storage?

    Can you revert to OSX 10.14.0?  10.14.1 isn't officially qualified yet.

    MacPro, MacBook Pro and a Cube (masquerading as a kleenex dispenser). [view my complete system specs]

    Must think of something clever to go here...

  • Thu, Nov 15 2018 6:31 AM In reply to

    • Andrew
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    Re: Media Composer 2018.10 crash at startup

    hbrock:

    Can you revert to OSX 10.14.0?  10.14.1 isn't officially qualified yet.

    I too mistakenly installed 10.14.1 thinking it was the same as 10.14 before installing v2018.10.0.

    Last night and today I worked on a minor project since upgrading which involved assembling video clips, using the Audio Mixer, the Title Tool, the Add Edit function, adding secondary video and audio tracks and exporting to QuickTime.  No issues came up although for one brief moment during editing I did experience the spinning colored ball hanging which lasted for no more than a few seconds.  It wasn't really hard-core editing in the sense that I didn't try any audio scrubbing or trimming.  I did all the trimming on QuickTime before dragging the shortened clips to the bin.

    Even though I have not had any issues so far (yet), I hope Avid comes up with a version of MC that is qualified to run on 10.14.1 soon.

     

    Avid MC v2021.12, macOS Monterey 12.1 (w/out dongle), iMac 21.5-inch, late 2015 (purchased new on Jan. 2017), Processor: 2.8 GHz Intel Core i5, Memory... [view my complete system specs]
  • Fri, Nov 16 2018 4:01 PM In reply to

    Re: Media Composer 2018.10 crash at startup

    It's also helpful to note at what point it crashes. Note the bottom of the splash screen to see what it's doing when it crashes and report back.

    Symphony v2019 | OS 10.13.6 • Nitris DX • 12-core MacPro (Mid 2012) • 36 GB RAM • Facilis Terrablock 24EX [view my complete system specs]

    -- Kevin

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