Latest post Sat, Nov 17 2018 9:38 PM by Michael Pepe. 6 replies.
Page 1 of 1 (7 items)
Sort Posts: Previous Next
  • Fri, Oct 26 2018 5:09 PM

    • kd-53
    • Not Ranked
    • Joined on Wed, Apr 28 2010
    • Duesseldorf, Germany
    • Posts 52
    • Points 685

    MC 2018.10 crashes when exporting quicktime reference

    Hi,

    today I switched from MC 2018.8 to MC 2018.10. Everything worked fine until I tried to export the final sequence to a qicktime reference. MC finished with an exeption. It is a UHD project 25p, video and audio are mixdowns. I tried it with other files and other project settings (1080 25i). Same result. I closed MC and rebooted the system. Same result.


    So I switched back to MC 2018.8. Now the export works fine with the same sequence. This seems to be a bug. Does anyone have the same problem? In the near future I will stay on MC 2018.8.

    Best regards
    Kl

    aus-Dieter

    Mobo: MSI MPG-Z390 Gaming Edge AC, i9-9900K, 32GB Ram, Win 10 Prof 64 (2021.1), GeForce GTX 2060 Super with 8 GB Ram, BM Intensity Pro 4K, MC 2021.12,... [view my complete system specs]
  • Sat, Oct 27 2018 8:31 AM In reply to

    • kd-53
    • Not Ranked
    • Joined on Wed, Apr 28 2010
    • Duesseldorf, Germany
    • Posts 52
    • Points 685

    Re: MC 2018.10 crashes when exporting quicktime reference

    Hi,

    this is the error message I received:

    Mobo: MSI MPG-Z390 Gaming Edge AC, i9-9900K, 32GB Ram, Win 10 Prof 64 (2021.1), GeForce GTX 2060 Super with 8 GB Ram, BM Intensity Pro 4K, MC 2021.12,... [view my complete system specs]
  • Sat, Oct 27 2018 9:14 AM In reply to

    • gswilson
    • Top 500 Contributor
    • Joined on Thu, Feb 4 2010
    • Belfast, Ireland - now, Frankfurt am Main, Germany
    • Posts 351
    • Points 4,660

    Re: MC 2018.10 crashes when exporting quicktime reference

    I'm seeing the same exception error message when trying to export a QT Ref. and I filled out the message panel and sent it to Avid.

    I can export a QT Ref for Squeeze without any issues when I select Sorenson Squeeze from the export options.

     

    Gerry

    MC 2022.04, Win 10 Pro(21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, Nvidia GTX 1080Ti GPU(Studio Driver 512.96),Samsung 850 Pro... [view my complete system specs]
  • Sat, Oct 27 2018 9:20 AM In reply to

    • gorky
    • Not Ranked
    • Joined on Wed, Nov 16 2005
    • Posts 154
    • Points 1,880

    Re: MC 2018.10 crashes when exporting quicktime reference

    I have the same experience with 2018.10.

    MacBook Pro (16-inch, 2019), 2,4 GHz Intel Core i9,32Gb RAM, AMD Radeon Pro 5500M 8Gb, OSX 10.15.3 [view my complete system specs]
  • Sat, Oct 27 2018 12:37 PM In reply to

    • BarkinMadd
    • Top 25 Contributor
    • Joined on Fri, Nov 4 2005
    • Ontario, Canada
    • Posts 4,817
    • Points 63,180

    Re: MC 2018.10 crashes when exporting quicktime reference

    Yes - this is a bug. Switch your audio output to WAVE format in the QT Ref settings. Very odd that this got past SQA but at least there is a workaround. 

    MC 2021.6 | QT 7.7.9 | Continuum 2021 | Sapphire 2021 | Mocha Pro 2021 | Titler Pro 7.7 | Windows 10 Pro x64 (21H1) | System: Asus x299, i9-7940X (4.1GHz... [view my complete system specs]

    Steve

    ______________________

    www.nelliedogstudios.com

  • Sat, Oct 27 2018 2:18 PM In reply to

    • gswilson
    • Top 500 Contributor
    • Joined on Thu, Feb 4 2010
    • Belfast, Ireland - now, Frankfurt am Main, Germany
    • Posts 351
    • Points 4,660

    Re: MC 2018.10 crashes when exporting quicktime reference

    Thanks for the workaround Steve. Really wierd that something like this could slip through testing.

     

    Gerry

    MC 2022.04, Win 10 Pro(21H2), Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, Nvidia GTX 1080Ti GPU(Studio Driver 512.96),Samsung 850 Pro... [view my complete system specs]
  • Sat, Nov 17 2018 9:38 PM In reply to

    • Michael Pepe
    • Not Ranked
    • Joined on Sat, Dec 2 2017
    • Queens, NYC
    • Posts 1
    • Points 5

    Re: MC 2018.10 crashes when exporting quicktime reference

    I'm experiencing the same problem. I get an "Alert" that says: "Segmentation fault" in thread "MainThread", at address   0x0

    Then MC crashes. It creates a .mov file that is not supported in Squeeze.

    And yes, as suggested elsewhere changing the audio output to Wave did the trick. The .mov file then imported into Squeeze.

    Mac OSX, Version 10.15.6; Processor: 3.6 GHz Intel Core i9; Memory: 64 GB 2667 MHz DDR4; Startup Disk: Macintosh HD; Media Composer 2019.12 [view my complete system specs]
Page 1 of 1 (7 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller