Latest post Mon, Oct 30 2017 12:46 PM by Marianna. 5 replies.
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  • Fri, Oct 27 2017 5:33 AM

    • Keith R
    • Top 500 Contributor
    • Joined on Fri, Jun 8 2012
    • Posts 286
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    De-Activate Re Activate

    Due to computer issues re-build failed to de-activate MC .xxxx

    Attempting to download and re-activate MC current release

    Old version still showing and won't de-activate 

    Download manager  is showing an activation code which I presume is the oldie

    Lic Status is activated

    Lic Type is Perminent 

    help pls to Download and activate current version 

    New Canon Camera and desperatre to try it out once I get MC up and going again

    long time since I have had tro do this so help will be appreciated ...

    cheers

    Keith

  • Fri, Oct 27 2017 5:28 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
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    Re: De-Activate Re Activate

    Hello Keith,

      Please email me with the SID to be deactivated.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Sun, Oct 29 2017 11:31 AM In reply to

    • Keith R
    • Top 500 Contributor
    • Joined on Fri, Jun 8 2012
    • Posts 286
    • Points 3,405

    Re: De-Activate Re Activate

    Hello Ralph

    Thanks for the prompt reply 

    Confirming sent you an E-Mail this evening with the SID 

    Thanks again ...

  • Mon, Oct 30 2017 11:49 AM In reply to

    • Keith R
    • Top 500 Contributor
    • Joined on Fri, Jun 8 2012
    • Posts 286
    • Points 3,405

    Re: De-Activate Re Activate

    Hello again

    Now Monday - request some help with this pls if I don't get going again soon I'm a done duck ..

    I can download sayu MC 8.9.2 

    Application Manager indicates :-

    Activated

    Lic Status Perminent

    Yet all I can get up is activation failed

    Keith

    second request )

    thank you

     

     

     

  • Mon, Oct 30 2017 12:26 PM In reply to

    Re: De-Activate Re Activate

    While you're waiting for Raff, you could try contacting Avid Support.

    http://www.avid.com/US/support/support-contact

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is included with your subscription, and it's option 2 from the phone menu.

    Media Composer 2024.2 w/Symphony/SS/PF options, HP Z-Book G6 17", i7-9850H 2.60GHz, 32gb RAM, NVIDIA Quadro RTX 3000, Blackmagic UltraStudio Mini... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Mon, Oct 30 2017 12:46 PM In reply to

    • Marianna
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    Re: De-Activate Re Activate

    Keith

    I have Cosmin on it right now.  Stand by

    Marianna

    p.s. Thanks carl.....

    Sr. Director | Customer Experience and Community [view my complete system specs]
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