Due to computer issues re-build failed to de-activate MC .xxxx

Attempting to download and re-activate MC current release

Old version still showing and won't de-activate 

Download manager  is showing an activation code which I presume is the oldie

Lic Status is activated

Lic Type is Perminent 

help pls to Download and activate current version 

New Canon Camera and desperatre to try it out once I get MC up and going again

long time since I have had tro do this so help will be appreciated ...

cheers

Keith

Hello Keith,

  Please email me with the SID to be deactivated.

Thanks,

RalphC

Hello Ralph

Thanks for the prompt reply 

Confirming sent you an E-Mail this evening with the SID 

Thanks again ...

Hello again

Now Monday - request some help with this pls if I don't get going again soon I'm a done duck ..

I can download sayu MC 8.9.2 

Application Manager indicates :-

Activated

Lic Status Perminent

Yet all I can get up is activation failed

Keith

second request )

thank you

While you're waiting for Raff, you could try contacting Avid Support.

http://www.avid.com/US/support/support-contact

Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is included with your subscription, and it's option 2 from the phone menu.

Keith

I have Cosmin on it right now.  Stand by

Marianna

p.s. Thanks carl.....