Latest post Thu, Jul 13 2017 6:06 PM by RalphC. 10 replies.
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  • Mon, Jul 10 2017 12:35 PM

    • Kevs999
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    cant install media composer first

    Have downloaded Media Composer First for windows but no matter how I try to install it tells me there are files missing and doesnt complete the install process.

    I have tried on another machine with the same issue, all Windows 10.

    Any help appreciated.

    i7-5930K Windows 10 Professional 64 bit 32GB RAM GTX 970 AJA Kona LHE Plus I/O Internal 7TB Raid [view my complete system specs]
  • Mon, Jul 10 2017 2:02 PM In reply to

    • DStone
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    Re: cant install media composer first

    Please unpack the installation into a top level directory (e.g. C:\) and then try.

    DIY quad core I7-4790K, 32Gb, NVidia RTX 2060 Super 8, Win 10 Pro, MC (generally the latest or the one just before) [view my complete system specs]

    Dave S.

  • Mon, Jul 10 2017 2:59 PM In reply to

    • Kevs999
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    Re: cant install media composer first

    Will this not install on Windows 10 HOME version maybe ?

    i7-5930K Windows 10 Professional 64 bit 32GB RAM GTX 970 AJA Kona LHE Plus I/O Internal 7TB Raid [view my complete system specs]
  • Mon, Jul 10 2017 6:10 PM In reply to

    • DStone
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    Re: cant install media composer first

    It's not designed for W10 Home, but user have installed it on Home and it has worked. If you've not tried installing from the top level directory, please do so. There's a known issue where installing from a subdirectory may cause the install to fail.

    DIY quad core I7-4790K, 32Gb, NVidia RTX 2060 Super 8, Win 10 Pro, MC (generally the latest or the one just before) [view my complete system specs]

    Dave S.

  • Tue, Jul 11 2017 12:55 AM In reply to

    Re: cant install media composer first

    I have the same problem and I installed using application manager.

    http://www.pro-tools-pc.com/ Running Windows 10 Home.

  • Tue, Jul 11 2017 1:22 PM In reply to

    • Marianna
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    Re: cant install media composer first

    Hey Bob

    MC | First was tested on Windows v7 64-bit SP1(Professional) and Windows v8.1 (Professional and Enterprise), Windows 10 64-bit (Professional and Enterprise).   It was not tested nor developed for any Home Editions. While some have gotten it to work, others havent.

    I am wondering if your system was previously on Win 7 or Win 8 32 bit prior and you upgraded to Win 10 Home?

    why I ask......  The free Windows 10 upgrade that came out through Windows Update (which is how most people received  the update),  does not have an option to choose Windows 10 32-bit or 64-bit; it will automatically default to your current operating system architecture.  So if you had 32 bit Win 7 and upgrded using the win 10 home free upgrade, then you are still at 32 bit.  

    MC | First works on 64 bit only.

    Just a thought....

    Marianna

     

     

     

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  • Tue, Jul 11 2017 1:40 PM In reply to

    • DStone
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    Re: cant install media composer first

    Marianna:
    The free Windows 10 upgrade that came out through Windows Update (which is how most people received  the update),  does not have an option to choose Windows 10 32-bit or 64-bit; it will automatically default to your current operating system architecture.  So if you had 32 bit Win 7 and upgrded using the win 10 home free upgrade, then you are still at 32 bit.
    Wow. There's a bit of info I never knew.

    DIY quad core I7-4790K, 32Gb, NVidia RTX 2060 Super 8, Win 10 Pro, MC (generally the latest or the one just before) [view my complete system specs]

    Dave S.

  • Tue, Jul 11 2017 1:46 PM In reply to

    • Marianna
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    Re: cant install media composer first

    Dave

    Me neither until I did a bunch of research yesterday when back from vacation. Wanted to catch up on some of the MC | First issues and found that little gem.

    This is why I think some work in Home and some dont.  Not that anyone should be using Home :)

    Marianna

     

     

    Sr. Director | Customer Experience and Community [view my complete system specs]
  • Tue, Jul 11 2017 2:56 PM In reply to

    • RalphC
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    Re: cant install media composer first

    Kevs999:
    Have downloaded Media Composer First for windows but no matter how I try to install it tells me there are files missing and doesnt complete the install process.

     

    Does it say what are the files missing?

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Tue, Jul 11 2017 3:55 PM In reply to

    • Kevs999
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    Re: cant install media composer first

    I think it was all the dll's....but I have now managed to install the software correctly.

    i7-5930K Windows 10 Professional 64 bit 32GB RAM GTX 970 AJA Kona LHE Plus I/O Internal 7TB Raid [view my complete system specs]
  • Thu, Jul 13 2017 6:06 PM In reply to

    • RalphC
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    Re: cant install media composer first

    Kevs999:

    I think it was all the dll's....but I have now managed to install the software correctly.

     

    How did you solved the installation issue? Please share to the group in case we run to this in the future.Thanks!

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
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