Latest post Thu, Aug 3 2017 4:44 PM by pjo. 53 replies.
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  • Sat, Jul 1 2017 9:18 AM

    • JKL32
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    Application Manager doesn't show MC 8.8.5 download

    Application Manager doesn't show MC 8.8.5 for downloading.

    I only can open 8.8.4 from the Appman.

    I can download from the downloadcenter though..

    And I am curious if Mac OS Sierra 10.12.5 is supported? There is nothing about it in the readme file, so thats strange.

    Avid Media Composer 8.6, BMD UltraStudio Mini Monitor(Desktop Video 10.8), New Mac Pro 8 core, D700, 64g RAM, El Capitan [view my complete system specs]
  • Sat, Jul 1 2017 2:02 PM In reply to

    • Marianna
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    Re: Application Manager doesn't show MC 8.8.5 download

    Hi there JKL....

    1.  10.12.5 is still being tested.  MC | First was approved as it was minimal testing with MC | First and PT | First in a coinstall.  MC needs to be tested with PT, ISIS etc... I expect it will be a week or 2 more before the green light is given.  I will post when it is.

    2.  I checked your MY Avid and you should be fine with 8.8.5. Make sure you have AppMan 17.5 and quit out of AppMan and appman helper and relaunch it.

    Report back

    Maarianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Sat, Jul 1 2017 2:57 PM In reply to

    Re: Application Manager doesn't show MC 8.8.5 download

    Also, you could try the "Clear Cache Files" button in the Preferences. 

    That has been known to help too..

    Thanks

     

    ~Keith

    - MacPro, 2.66 GHz, 14G RAM; OS 10.8.4; MC DX Nitris; ISIS 4.5 - MacBook Pro, 2.3 GHz i7, 8G RAM, ISIS 4.5 - z800 Xeon 2.93Ghz, 12G RAM, Win 7, DX Nitris... [view my complete system specs]
  • Sat, Jul 1 2017 9:40 PM In reply to

    • RalphC
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    Re: Application Manager doesn't show MC 8.8.5 download

    Keith Gerrard:

    Also, you could try the "Clear Cache Files" button in the Preferences. 

    That has been known to help too..

    Thanks

     

    ~Keith

    In addition, try.

    1. Quit Application Manager from its menu-bar icon at the top of the screen. 

               

              a. Go to MacHD > Applications >Utilites > and open 'Activity Monitor'. 

              b. In the activity monitor interface, select the Process Name ‘AvidAppManHelper’ from the column on the left-hand side, Then click the ‘X’ button at the top left to quit the process. 

    You should no longer have any ‘Avid Application Manager’ related processes in the ‘Process Name’ column of Activity Monitor. 

    2. Delete the following folders:

               HD/Library/Caches/Avid/AppManager/Cache

               HD/Library/Caches/Avid/AppManager/Db

               HD/Library/Application Support/Avid/Licenses

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Wed, Jul 5 2017 7:05 AM In reply to

    • tudora
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    Re: Application Manager doesn't show MC 8.8.5 download

    I tired this but still don't see in "download" option in the Application Manaager, and I'm stuck on MC 8.8.4. Do the "Auto-Install" "Auto-Update" and "Download Plug-ins" under "Install Options" in the Application Manager Preferences have any bearing on this issue?  Thanks!

  • Wed, Jul 5 2017 8:26 AM In reply to

    • JKL32
    • Top 500 Contributor
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    Re: Application Manager doesn't show MC 8.8.5 download

    RalphC:

    Keith Gerrard:

    Also, you could try the "Clear Cache Files" button in the Preferences. 

    That has been known to help too..

    Thanks

     

    ~Keith

    In addition, try.

    1. Quit Application Manager from its menu-bar icon at the top of the screen. 

               

              a. Go to MacHD > Applications >Utilites > and open 'Activity Monitor'. 

              b. In the activity monitor interface, select the Process Name ‘AvidAppManHelper’ from the column on the left-hand side, Then click the ‘X’ button at the top left to quit the process. 

    You should no longer have any ‘Avid Application Manager’ related processes in the ‘Process Name’ column of Activity Monitor. 

    2. Delete the following folders:

               HD/Library/Caches/Avid/AppManager/Cache

               HD/Library/Caches/Avid/AppManager/Db

               HD/Library/Application Support/Avid/Licenses

     

    Thanks,

    RalphC

    Have done all that, without any luck. But I just downloaded 8.8.5 from the download center. It works now.

    Avid Media Composer 8.6, BMD UltraStudio Mini Monitor(Desktop Video 10.8), New Mac Pro 8 core, D700, 64g RAM, El Capitan [view my complete system specs]
  • Wed, Jul 5 2017 1:46 PM In reply to

    Re: Application Manager doesn't show MC 8.8.5 download

    Hello All,

    just to let you know, for me it is the same: nothing works to show the update MC 8.8.5 in the Application Manager...

    Any more solutions?

     

    Thanks!

     

    • iMac 27", 2019: 3,6 GHz Intel Core i9, 64 GB RAM, 1 TB SSD, Radeon Pro 580X 8 GB • OSX 12.1 • Avid MC 2021.12 • BM Intensity Shuttle Thunderbolt... [view my complete system specs]
  • Wed, Jul 5 2017 8:50 PM In reply to

    Re: Application Manager doesn't show MC 8.8.5 download

    Same here -- deleted all those cache folders, but 8.8.5 still doesn't show up in the App Manager

    iMac (Retina 5K, 27-inch, 2017) Processor 4.2 GHz Quad-Core Intel Core i7 Memory 32 GB 2400 MHz DDR4 Graphics Radeon Pro 580 8 GB Big Sur version 11... [view my complete system specs]
  • Thu, Jul 6 2017 4:28 PM In reply to

    • RalphC
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    Re: Application Manager doesn't show MC 8.8.5 download

    Jerry Cornelius:

    Hello All,

    just to let you know, for me it is the same: nothing works to show the update MC 8.8.5 in the Application Manager...

    Any more solutions?

     

    Thanks!

    Have you tried to sync your AppMan? What version appears in the Apps section and the status?

     

     

     

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Thu, Jul 6 2017 5:47 PM In reply to

    Re: Application Manager doesn't show MC 8.8.5 download

    Thanks for your replay - yes I synced the AppMan, deleted the files, did a restart on the AppManHelper and deleted the Cache...?? I also did an resart on the whole system...

    ...any more ideas?

     

     

    • iMac 27", 2019: 3,6 GHz Intel Core i9, 64 GB RAM, 1 TB SSD, Radeon Pro 580X 8 GB • OSX 12.1 • Avid MC 2021.12 • BM Intensity Shuttle Thunderbolt... [view my complete system specs]
  • Thu, Jul 6 2017 6:36 PM In reply to

    • RalphC
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    Re: Application Manager doesn't show MC 8.8.5 download

    Jerry Cornelius:

    Thanks for your replay - yes I synced the AppMan, deleted the files, did a restart on the AppManHelper and deleted the Cache...?? I also did an resart on the whole system...

    ...any more ideas?

    The latest version of AppMan is installed 17.6? What do you see in the App section?

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Thu, Jul 6 2017 7:55 PM In reply to

    Re: Application Manager doesn't show MC 8.8.5 download

    ... ah... I have 17.5 installed...

    ... but here it says 17.5 is the latest...: http://avid.force.com/pkb/articles/en_US/Download/Avid-Application-Manager

    ???

     

     

     

    • iMac 27", 2019: 3,6 GHz Intel Core i9, 64 GB RAM, 1 TB SSD, Radeon Pro 580X 8 GB • OSX 12.1 • Avid MC 2021.12 • BM Intensity Shuttle Thunderbolt... [view my complete system specs]
  • Thu, Jul 6 2017 8:09 PM In reply to

    • RalphC
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    Re: Application Manager doesn't show MC 8.8.5 download

    Sorry my fault, I have installed the MC|first which came with AppMan 17.6, 17.5 is the latest the KB is correct. Your version is 17.5?

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Thu, Jul 6 2017 8:18 PM In reply to

    Re: Application Manager doesn't show MC 8.8.5 download

    ... ah, ok... yes, my version is 17.5... Thanks!

    • iMac 27", 2019: 3,6 GHz Intel Core i9, 64 GB RAM, 1 TB SSD, Radeon Pro 580X 8 GB • OSX 12.1 • Avid MC 2021.12 • BM Intensity Shuttle Thunderbolt... [view my complete system specs]
  • Thu, Jul 6 2017 9:25 PM In reply to

    • RalphC
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    Re: Application Manager doesn't show MC 8.8.5 download

    Standby I will open a support case for you.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
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