Latest post Thu, May 18 2017 8:34 PM by AntCaladine. 13 replies.
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  • Mon, May 15 2017 12:57 PM

    Windows 10 Update - Disabled our GPU

    A Windows 10 update on Friday disabled our Nvidia GPU. When I downloaded the lastest qualified driver that Avid points to, I get an error that the version of the driver is not compatible with the current version of Windows. Anyone else get this?

    Thanks,
    Marc

    Windows 10 Enterprise - Dell Precision 7820 - 32GB RAM - DNxIQ - Nvidia Quadro P4000 [view my complete system specs]
  • Mon, May 15 2017 1:05 PM In reply to

    • Marianna
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    Re: Windows 10 Update - Disabled our GPU

    what version of MC are you on and what driver did you install?

    Marianna

    Director of CSM | Customer Advocate [view my complete system specs]
  • Mon, May 15 2017 1:14 PM In reply to

    Re: Windows 10 Update - Disabled our GPU

    Marianna,

    We are on MC 8.8.3 and had already our Nvida set to 361.91 from when we were on 8.6.5. I downloaded 375.86 on Friday (the one linked to via the Avid document that said it was qualified). That gave me a failure notice. This all happened immediate after a restart on Friday when updating to Windows 10 Enterprise, version 1703.

    I wrote you privately on Friday when this happened to the email address you have previously provided.

    Windows 10 Enterprise - Dell Precision 7820 - 32GB RAM - DNxIQ - Nvidia Quadro P4000 [view my complete system specs]
  • Mon, May 15 2017 1:33 PM In reply to

    Re: Windows 10 Update - Disabled our GPU

    Marianna,

    The avid document page is sending me to a non-Window 10 version of the driver.

    http://avid.force.com/pkb/articles/en_US/compatibility/en267087/

    Is this correct?

    Windows 10 Enterprise - Dell Precision 7820 - 32GB RAM - DNxIQ - Nvidia Quadro P4000 [view my complete system specs]
  • Mon, May 15 2017 1:39 PM In reply to

    • mjolnarn
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    Re: Windows 10 Update - Disabled our GPU

    http://community.avid.com/forums/p/180737/842295.aspx#842295

     

    Mac: 17" Macbook Pro i7 2,66 ghz with 8Gb Ram, 500gb 7200rpm drive___ PC_NEW Win10 Pro Mbo Asus Rampage IV Black CPU Ivy Bridge-E 4960X ( = 12 x 4... [view my complete system specs]

    Tomas 

     

  • Mon, May 15 2017 3:20 PM In reply to

    • AntCaladine
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    Re: Windows 10 Update - Disabled our GPU

    +1 for getting the same issue with the creators update.
    Just installed it on a suite to test, and my sceond monitor thinks its out of range and running at 30hz. The nvidia control panel thinks monitor 2 is made by hp, yet its lg.
    Tried various nvidia drivers from 354.99 to 376 from utilities folder to 377 from nvidia site. all the same.

    Ive got an Nvidia Quadra 4000

    Any ideas other than a roll back?

    2x HP Z8 G4, 96GB ram, Win10 Pro 64bit, Nvidia Quadro P4000 8GB AMC 2020.12 1x HP Z820 16GB ram, Win10 Pro 64bit, Nvidia Quadro 4000 AMC 2020.12 2x Aja... [view my complete system specs]
  • Mon, May 15 2017 3:23 PM In reply to

    • mjolnarn
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    Re: Windows 10 Update - Disabled our GPU

    AntCaladine:

    Tried various nvidia drivers from 354.99 to 376 from utilities folder to 377 from nvidia site. all the same.

    Ive got an Nvidia Quadra 4000

    Any ideas other than a roll back?

    Please follow the link I posted above

     

    Mac: 17" Macbook Pro i7 2,66 ghz with 8Gb Ram, 500gb 7200rpm drive___ PC_NEW Win10 Pro Mbo Asus Rampage IV Black CPU Ivy Bridge-E 4960X ( = 12 x 4... [view my complete system specs]

    Tomas 

     

  • Mon, May 15 2017 3:29 PM In reply to

    • AntCaladine
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    Re: Windows 10 Update - Disabled our GPU

    I did before posting here. Still the same

    2x HP Z8 G4, 96GB ram, Win10 Pro 64bit, Nvidia Quadro P4000 8GB AMC 2020.12 1x HP Z820 16GB ram, Win10 Pro 64bit, Nvidia Quadro 4000 AMC 2020.12 2x Aja... [view my complete system specs]
  • Mon, May 15 2017 3:35 PM In reply to

    Re: Windows 10 Update - Disabled our GPU

    We have a Quadro M5000 and I was able to manually search the Nvidia website to get the driver for Windows 10. There is a version for 375.86, but you cannot find it on the page (or access it) from the page Avid links to.

    Here it is from Nvidia for Windows 10:

    http://www.nvidia.com/download/driverResults.aspx/111412/en-us

    Please check that your specific GPU is able to use this one.

    Avid, I would like to request that when you link in your compatability matrix, you link to either a page that can select which flavor of Windows to download, or provide a separate link clearly marked: "Windows 10" or "Windows 7/8".

    Thanks,

    Marc

    Windows 10 Enterprise - Dell Precision 7820 - 32GB RAM - DNxIQ - Nvidia Quadro P4000 [view my complete system specs]
  • Mon, May 15 2017 3:41 PM In reply to

    • AntCaladine
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    Re: Windows 10 Update - Disabled our GPU

    I've tried a 375.86 from the nvidia site, and the one avid supplies in the utilities folder is 375.86 too.
    Neither have worked so far for me.
    Currently trying each version on nvidias site one at a time. One must kick start it !

    2x HP Z8 G4, 96GB ram, Win10 Pro 64bit, Nvidia Quadro P4000 8GB AMC 2020.12 1x HP Z820 16GB ram, Win10 Pro 64bit, Nvidia Quadro 4000 AMC 2020.12 2x Aja... [view my complete system specs]
  • Mon, May 15 2017 4:03 PM In reply to

    • AntCaladine
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    Re: Windows 10 Update - Disabled our GPU

    ok baby steps forwards.
    Found a version windows likes 375.63
    http://www.nvidia.com/download/driverResults.aspx/109629/en-us

    Just within avid, sequences with baselight in, dont load (pop up sticks on initialing) which we've seen before, which filmlight have said previously is gfx driver issues.

    Slow process when rebooting each time preforming a clean install of gfx drivers!

    2x HP Z8 G4, 96GB ram, Win10 Pro 64bit, Nvidia Quadro P4000 8GB AMC 2020.12 1x HP Z820 16GB ram, Win10 Pro 64bit, Nvidia Quadro 4000 AMC 2020.12 2x Aja... [view my complete system specs]
  • Mon, May 15 2017 4:33 PM In reply to

    • AntCaladine
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    Re: Windows 10 Update - Disabled our GPU

    Im now working.

    Very very bizarre. Im not fully confident that nvidias "clean" install really is clean?

    Having got windows working with 375.63 (but baselight not happy) i tried the avid 375.86 with clean install (which previously had not worked). Windows likes, Avid likes, baselight not. WTF!!!
    Then I did a clean install again of quite an old driver, 354.99 which initially earlier again hadnt worked. Now strangely windows likes, avid likes, and so does baselight.

    Very bizarre, but thats IT for you.

    So for others. 375.63 is here: http://www.nvidia.com/download/driverResults.aspx/109629/en-us

    354.99 is here: http://www.nvidia.com/download/driverResults.aspx/106534/en-us

    2x HP Z8 G4, 96GB ram, Win10 Pro 64bit, Nvidia Quadro P4000 8GB AMC 2020.12 1x HP Z820 16GB ram, Win10 Pro 64bit, Nvidia Quadro 4000 AMC 2020.12 2x Aja... [view my complete system specs]
  • Thu, May 18 2017 8:20 PM In reply to

    • BiffC
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    Re: Windows 10 Update - Disabled our GPU

    AntCaladine,

    I have a setup similar to yours (Q4000, MC 8.6.3) and was also experiencing problems with the driver on W10. Your solution including 354.99 and a clean install fixed my issue.

    Thanks for your perseverence and work.

    Jacques

     

  • Thu, May 18 2017 8:34 PM In reply to

    • AntCaladine
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    Re: Windows 10 Update - Disabled our GPU

    No problem, glad your fixed

    2x HP Z8 G4, 96GB ram, Win10 Pro 64bit, Nvidia Quadro P4000 8GB AMC 2020.12 1x HP Z820 16GB ram, Win10 Pro 64bit, Nvidia Quadro 4000 AMC 2020.12 2x Aja... [view my complete system specs]
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