Latest post Tue, Feb 21 2017 4:10 PM by Marianna. 4 replies.
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  • Sat, Feb 18 2017 10:49 PM

    • Ray Raley
    • Not Ranked
    • Joined on Fri, Aug 19 2011
    • Posts 4
    • Points 55

    Dongle updater not downloading

    Reply Contact

    I'm trying to install and build 6 new systems this weekend.  Nothing is happening in Safari when I attempt to download the .avd file.  I've done this earlier this week so I am familiar with the process.  Any licensing issues today? 

     

    [view my complete system specs]

  • Sat, Feb 18 2017 10:52 PM In reply to

    • Ray Raley
    • Not Ranked
    • Joined on Fri, Aug 19 2011
    • Posts 4
    • Points 55

    Re: Dongle updater not downloading

    Reply Contact

    [view my complete system specs]

  • Sun, Feb 19 2017 12:22 PM In reply to

    Re: Dongle updater not downloading

    Reply Contact

    I'm getting a "Server Error 500 - Internal Server Error" when I try to download the dongle updater for either of my MC licences from the myproducts webpage

    Edit 1: MC 8.10 + Symphony + PhraseFind • MacPro 6x3.5GHz/64GB OS10.10.5 • Artist Mix & Color • Aja Io 4K • Edit 2: MC 8.10 • MacPro 2x2.66GHz/48GB... [view my complete system specs]

    Rodney Sewell BFS

  • Mon, Feb 20 2017 7:19 PM In reply to

    Re: Dongle updater not downloading

    Reply Contact

    It doesn't work for me, too.

    MC_SY_DNxIO 2019.12 with dongle, BM 10.11.3.0, MC Transport 2019.12 , W10PRO_64, QT 7.7.9, Boris Red 5.6, BCC 2020 Multihost, AAE CS6, HP Z8G4 workstation... [view my complete system specs]

  • Tue, Feb 21 2017 4:10 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 12,120
    • Points 262,075
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    Re: Dongle updater not downloading

    Reply Contact

    Anyone still seeing this issue?

    Please email me directly and include your SID, dognle serial and MY Avid email address

    marianna

    Sr. Director | Customer Experience and Community [view my complete system specs]

    [email protected]

     

     
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