Latest post Tue, Jan 24 2017 7:52 PM by RalphC. 4 replies.
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  • Mon, Jan 23 2017 3:09 PM

    • anita96
    • Not Ranked
    • Joined on Thu, Dec 10 2015
    • Posts 35
    • Points 495

    MC perpetual licence not working when internet is not on?

    Hi there,

    Can anybody tell me why when having purchased the perpetual licence i will still need to have intenet access?

     I thought that only applies to the annual subscription. I had troubles with my editing computer getting on the internet, and it could have gone past 1 month already where I hadn't been online and today I could not open Avid MC and work on my film. Luckily internet works again, but I'm scared now. Having previously moved from FCP to Avid now, I am a bit irritated that after paying 1299 USD I will end up having issues when my internet is not working on this computer. Why is that? Is this the normal procedure? There is no expiry date on this licence, the only thing I cannot do after the expiry of the first year is to do any upgrades. But it's bonkers, if I have to access internet once a month in order to keep a perpetual non-expiring expensive software running. Except this I don't need the internet on this computer here. 

    Any ideas and advice please? Many thanks, Anita

  • Mon, Jan 23 2017 9:18 PM In reply to

    Re: MC perpetual licence not working when internet is not on?

    Can you give any details about which OS? Which version of MC? Which version of Avid Application Manager? When your support plan expired? 
    FWIW I have a MC 5.5 (the last version that supported its particular Avid hardware) on a Mac here that has not on a support plan or connected to internet for 2 years or more that still runs without issues.

  • Tue, Jan 24 2017 4:05 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,932
    • Points 32,370

    Re: MC perpetual licence not working when internet is not on?

    Hi Anita,

      I checked your master account you have two MC registered. Maybe you accidentally open the one that expired Dec 2016?

    1. Time Period: Dec 22, 2016 - to - Dec 21, 2017

    2. Time Period: Dec 25, 2015 - to - Dec 24, 2016

     

    Regards, 

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Tue, Jan 24 2017 5:09 PM In reply to

    • anita96
    • Not Ranked
    • Joined on Thu, Dec 10 2015
    • Posts 35
    • Points 495

    Re: MC perpetual licence not working when internet is not on?

    Yes. Ralph, many thanks. In the meantime I got hold of my AVID dealer, who talked me through it. I thought, I had made all the right registration steps when I purchased the perpetual licence, but obviously not. Wonder, how I still could register the annual licence, when it had alrerady expiried. 

    Many thanks, Anita

    Hi Anita,

      I checked your master account you have two MC registered. Maybe you accidentally open the one that expired Dec 2016?

    1. Time Period: Dec 22, 2016 - to - Dec 21, 2017

    2. Time Period: Dec 25, 2015 - to - Dec 24, 2016

     

    Regards, 

    RalphC

     

  • Tue, Jan 24 2017 7:52 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,932
    • Points 32,370

    Re: MC perpetual licence not working when internet is not on?

    anita96:
    Yes. Ralph, many thanks. In the meantime I got hold of my AVID dealer, who talked me through it. I thought, I had made all the right registration steps when I purchased the perpetual licence, but obviously not. Wonder, how I still could register the annual licence, when it had alrerady expiried.

    Register or renew the subscription? You can still run Media Composer 8.7 even the license expired, it's best if you renew the subscription right away.

     

    RalphC

     

     

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
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