Latest post Sat, Nov 26 2016 4:36 PM by RalphC. 8 replies.
Page 1 of 1 (9 items)
Sort Posts: Previous Next
  • Thu, Sep 8 2016 5:54 AM

    • bruzak52
    • Not Ranked
    • Joined on Fri, Jun 20 2014
    • Posts 7
    • Points 110

    My computer got fried - licensing issues

    Dear Support,


    My computer got fried. I've got a new one and now have two issues:
    - The license has expired earlier this year. Don't know the expiry date thus I don't know which version can I install. (It wasn't updated since 8.3)
    - I couldn't de-activate Media Composer IE: won't be able to activate the new install.

    I looked up the system under 'MyProducts' (https://my.avid.com/products#MyProducts) but under the "Products Details and Download Links/ Media Composer" there is only a "Download Dongle Updater File" link.
    Which doesn't apply to me for i never had a dongle.


    I sent an email to <[email protected]> but the address doesn't exist any more.

    Please advise, how to go about this.


    Thanks,

    Akos

    Windows 7 Pro on Gigabyte X99P, i7 6800K CPU, 32GB RAM, GeForce 260 GRFX, Seagate 2TB 7200 RPM system drive, 4xSeagate 7200 RPM striped RAID. [view my complete system specs]
  • Thu, Sep 8 2016 5:12 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,932
    • Points 32,370

    Re: My computer got fried - licensing issues

    Hello Akos,

     Bear with me as I check your concern.

     

    Regards,

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Thu, Sep 8 2016 9:37 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,932
    • Points 32,370

    Re: My computer got fried - licensing issues

    Hi Akos,

     IT confirmed this is a bug. IT-6116. In the meantime, you can get the download from the Avid master account "Download Center"

     

     

    Regards,

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Fri, Sep 9 2016 1:12 AM In reply to

    • bruzak52
    • Not Ranked
    • Joined on Fri, Jun 20 2014
    • Posts 7
    • Points 110

    Re: My computer got fried - licensing issues

    Many thanks RalphC,

     

    I still don't know which version am I allowed to install though.

    Also, I guess, the activation will need to be reset somehow.

    Is there a way to contact support directly? If there is, I can't find it.

     

    Many thanks again,

     

    Akos

    Windows 7 Pro on Gigabyte X99P, i7 6800K CPU, 32GB RAM, GeForce 260 GRFX, Seagate 2TB 7200 RPM system drive, 4xSeagate 7200 RPM striped RAID. [view my complete system specs]
  • Fri, Sep 9 2016 4:11 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,932
    • Points 32,370

    Re: My computer got fried - licensing issues

    I escalated your case yesterday to IT. Today the issue is resolved, the download link for MC 8.1.0 is in the Product Details and Download Links.

     

     

    Thanks,

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Thu, Nov 10 2016 5:03 AM In reply to

    • bruzak52
    • Not Ranked
    • Joined on Fri, Jun 20 2014
    • Posts 7
    • Points 110

    Re: My computer got fried - licensing issues

    Thank you Ralph,

     

    I still can't activate it though. (online)

    "Fail Activation: Activation fFailed. Device ID in licence file does not much this machine's Device ID."

    Which is correct for this is a totally different hardware. Which I believe needs resetting that licence file.

    Could you please arrange this?

     

    Regards

    Akos

    Windows 7 Pro on Gigabyte X99P, i7 6800K CPU, 32GB RAM, GeForce 260 GRFX, Seagate 2TB 7200 RPM system drive, 4xSeagate 7200 RPM striped RAID. [view my complete system specs]
  • Thu, Nov 10 2016 2:06 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,932
    • Points 32,370

    Re: My computer got fried - licensing issues

    Hi Akos,

       Can you send me a pm.

     

     

    Regards,

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Thu, Nov 17 2016 1:12 AM In reply to

    • bruzak52
    • Not Ranked
    • Joined on Fri, Jun 20 2014
    • Posts 7
    • Points 110

    Re: My computer got fried - licensing issues

    Thank you Marianna, Ralph,

     

    It works now.

     

    Regards,

     

    Akos

    Windows 7 Pro on Gigabyte X99P, i7 6800K CPU, 32GB RAM, GeForce 260 GRFX, Seagate 2TB 7200 RPM system drive, 4xSeagate 7200 RPM striped RAID. [view my complete system specs]
  • Sat, Nov 26 2016 4:36 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,932
    • Points 32,370

    Re: My computer got fried - licensing issues

    bruzak52:

    Thank you Marianna, Ralph,

     

    It works now.

     

    Regards,

     

    Akos

    Yes I'm glad you're up and running.

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
Page 1 of 1 (9 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller