Latest post Wed, Oct 25 2017 1:59 PM by RalphC. 6 replies.
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  • Sun, Jun 12 2016 10:53 AM

    • jcfrance
    • Not Ranked
    • Joined on Wed, Apr 21 2010
    • Posts 31
    • Points 300

    ECHEC de la désactivation : Response is out of order with previous responses

    Hi,

    This morning I started MC and he asked me to activate it on (?). Because it is already activated.

    I have a problem: I can not desactivate MC from Application Manager. Whenever MC responds:
    "ECHEC de la désactivation : Response is out of order with previous responses"

    And i can't start it.

    MC expire 06/10/2016 (06 october 2016)


    Someone can help me ?
    thank you in advance

    Information from Application Manager :

    System Information
    Computer: W8P1
    Pro Windows 10 (6.2)

    Media Composer
    License Status: Enabled
    License type: Permanent
    Expiration: N.A.

    Symphony (Optional)
    License Status: Enabled
    License type: Permanent
    Expiration: N.A.

  • Sun, Jun 12 2016 1:07 PM In reply to

    • jcfrance
    • Not Ranked
    • Joined on Wed, Apr 21 2010
    • Posts 31
    • Points 300

    Re: ECHEC de la désactivation : Response is out of order with previous responses

    I progress :

    I followed what's on this page (for PC)
    http://avid.force.com/pkb/articles/en_US/how_to/Media-Composer-Software-Support-Contract-License-Update#SWL

    1) Quit out of the AvidApplicationManager and AvidAppManHelper processes in Task Manager (Win) or Activity Monitor (Mac).
    2) Delete the following folder - C:\ProgramData\Avid\Licenses ("show hidden files" in folder options if not seen)
    3) Launch BOTH Application Manager Helper and Application Manager in that order (see locations below) and navigate to the Licensing tab. Note Media Composer will no longer show as activated.
    Windows:
    C:\Program Files (x86)\Avid\Application Manager\ AvidAppManHelper.exe
    C:\Program Files (x86)\Avid\Application Manager\ AvidApplicationManager.exe

    Now I could reactivate AVID but still no symphony. The response to activation is:
    Activation Failed: 101 20062 activation failed: add-on "No license" can not-have more copies Assigned Then total available.


    Yet in my account I:
    Standard Support: Active
    Period: October 7, 2014 - in - October 6, 2016

    Someone can help me ?
    thank you in advance

  • Tue, Jun 14 2016 5:31 PM In reply to

    • jcfrance
    • Not Ranked
    • Joined on Wed, Apr 21 2010
    • Posts 31
    • Points 300

    Re: ECHEC de la désactivation : Response is out of order with previous responses

    Hi,

     

    I call assistance from Avid Customer Care. All is OK.

     

    Thank's AVID Customer Call (David).

    Big Smile

    EDIT : 10 minutes to solve the problem: very good.
    To AVID : we must continue ! Merci beaucoup.

  • Tue, Jun 14 2016 7:51 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,876
    • Points 31,825
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: ECHEC de la désactivation : Response is out of order with previous responses

    Hello jcfrance, 

      Media Composer is activated before and then all of a sudden it asked you to activate?

     


    Regards, 

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Tue, Jun 14 2016 8:32 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,876
    • Points 31,825
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    Re: ECHEC de la désactivation : Response is out of order with previous responses

    Sorry were posting at the same time. I'm glad you're all sort out Smile

     

     

    Regards, 

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
  • Wed, Oct 25 2017 10:21 AM In reply to

    • PeterSchmitz
    • Not Ranked
    • Joined on Thu, Jan 15 2009
    • Muensterland / West Germany
    • Posts 18
    • Points 240

    Re: ECHEC de la désactivation : Response is out of order with previous responses

    Hello jcfrance,

    I have the same problem. When strating MC i get the electronic activation pop up - but my MC is activated! Now I can not deactivate it because of the error: "Response is out of order with previous responses". 

     

    What was the fix for this problem? Can you please post me the fix?

     

    Greetings from germany

    Peter ;-)

    Media Composer 8.6.1, Intel i7 @ 3,5 GHz, 16GB RAM, Win10 Pro, very much storage;-) [view my complete system specs]
  • Wed, Oct 25 2017 1:59 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,876
    • Points 31,825
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: ECHEC de la désactivation : Response is out of order with previous responses

    Hello Peter, 

      Email me, I will help.Thanks!

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.15.7 Intel UHD 630. [view my complete system specs]
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