Thanks Ralph. This is news to me. I was not made aware of this previously. Was this posted on these forums previously? [quote user="RalphC"] Hi Andrew, Thanks for posting this. The Standard support/upgrade entitlement plans have not included phone support since 2018. Prior to that, there was a limitation of 1 call per month for these Standard

Did my yearly contract with Avid get downgraded? I have standard support. I am no longer entitled to get telephone tech support even though I paid a yearly due. It then tells me to pay $40 for an Avid Support Code or ASC. I paid for it, Avid took my money and did not send me a support code or I don't know where it is. I am having trouble starting

I'll give it a shot and let you know, thanks.

I'm having difficulty outputting my work to Quicktime, the file does not include video and the audio is always split in two, left and right. How do I fix this? This is where I am trying to output it to. Is the "Export setting" correct? This is what my video settings in MC look like. This is what my audio settings in MC look like. Finally

How do I reopen bins and timeline after accidently closing them? I know this should be easy except anytime I accidently mess up my desktop I don't know how to restore it back.

Is it safe to assume it will be six months before MC will be compatible with Big Sur, like the time it took with Catalina?

The Sentinel driver does the trick, had tech support a couple of days ago.

Well, something weird happened. I decided to put all my clips, shot with both Canon and my iPhone on to Apple's free editing application iMovie. After I exported it to QuickTime, I had this thought, "what if ... " Just for kicks, I tried to see if I could link my exported iMovie .mov file to MC, whicn included the iPhone video. I was able

Well, I just got off the phone with tech support and got my answer, although it wasn't the answer I was hoping for. Here's what was E-mailed to me. " I was able to check the iPhone clips and it looks like a Catalina file format limitation and is currently not supported by Media Composer in this OS. " If you check the last item of the

[quote user="mrtymcln"] Either set your iPhone settings to H264 (the default is HEVC), or transcode it. The best tools are Compressor and Handbrake. [/quote] I tried Handbrake, it didn't work. Am I supposed to convert the .mov files in Handbrake in a certain specific way? I'm not using Compressor because there is a $40 charge and I