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  • Wed, Jul 13 2011 1:10 PM

    • djboy87
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    strange popup regarding resolution when starting Avid

    Ever since installing MC 5.5 on my Del laptop I have been getting this message upon start-up:

    "A minimum screen height of 768 pixels is required. Use the "Displays" settings in the System Preferences to change the screen resolution. This is not a supported screen configuration, would you like to continue?"

    Firstly, i have my screen resolution set to 1680 x 1050. The recommened setting and the highest one.

    Secondly, this looks more like an error message for a Mac than a PC.

    Any ideas as to what is causing this or how to make it go away? It only gives me the option to CONTINUE or QUIT... with NO "do not show me this message again option."

     

    THANKS ALL

    CHRIS

     

     

    Dell Mobile Precision M6600, Intel® Core™ i7-2920XM (Extreme Quad Core 2.50GHz,8M cache), 16GB, DDR3-1600MHz SDRAM, NVIDIA® Quadro® 5010M with 4GB GDDR5... [view my complete system specs]
  • Wed, Jul 13 2011 1:26 PM In reply to

    Re: strange popup regarding resolution when starting Avid

    Make sure you have the Screen resolution bit depth set to 32 bit. and a refresh rate of 75hz

     

     

    Media Composer 8.2 Dongle+Symphony Option Win7x64 Pro HP zBook 15" Laptop - 16GB RAM (2nd System) Media Composer 8.2 Dongle+Symphony Option - HP z420... [view my complete system specs]

     The FunkyDragon 

    Happy Editing!

  • Wed, Jul 13 2011 4:50 PM In reply to

    • djboy87
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    Re: strange popup regarding resolution when starting Avid

    32 bit... yes.

    no 75hz option... only 59 or 60. I keep trying to change it to 60 but it won't let me.

     

    Dell Mobile Precision M6600, Intel® Core™ i7-2920XM (Extreme Quad Core 2.50GHz,8M cache), 16GB, DDR3-1600MHz SDRAM, NVIDIA® Quadro® 5010M with 4GB GDDR5... [view my complete system specs]
  • Sun, Oct 2 2011 2:16 PM In reply to

    • Nevil
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    Re: strange popup regarding resolution when starting Avid

    I have exactly the same problem & the menus and non user definable fonts are tiny. Did you ever find a solution?

    MC 5.53 Sony Viao VPCZ129GG, Windows 7 Pro 64, Intel core i7 620m, 3ghz processor, 8gb RAM, 256 SSD, 1GB ext drive, occassionaly Sony 40" HD LCD TV... [view my complete system specs]
  • Sun, Oct 2 2011 6:52 PM In reply to

    • TVJohn
    • Top 25 Contributor
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    • Bayonne NJ
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    Re: strange popup regarding resolution when starting Avid

    Refresh rates should always be set for 60hz with LCD displays. Higher rates were meant for CRT Tubes (phosphor persistance)

    Dell Display U2713HM(2560x1440), AMD FX8350 8core, AMD 990FX mobo, 32gig-DDR3-1600, Quadro K620/GTX260/core 216, Audigy2zs, 1TB SSD system drive, 2TB SATA... [view my complete system specs]

    Using MC 8.4. Avid FX6.4, Vegas Pro 15/ DVD Architect 6pro, DVDit6.4proHD, CCE Basic, TmpGe Express4, TmpGe Authoring Works 4, DVDLab-Studio. Sony EX-1R, Canon XH-A1, GL2, GL1, Canon EOS 60D

  • Sun, Oct 2 2011 7:04 PM In reply to

    Re: strange popup regarding resolution when starting Avid

    The Avid recommended screen resolution is 1280 x 1024.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Mon, Oct 3 2011 10:49 AM In reply to

    • TVJohn
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    • Bayonne NJ
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    Re: strange popup regarding resolution when starting Avid

    It is about 5 years overdue for Avid to update that spec. The list of monitors one can buy at that native resolution is exceedingly short.

    Dell Display U2713HM(2560x1440), AMD FX8350 8core, AMD 990FX mobo, 32gig-DDR3-1600, Quadro K620/GTX260/core 216, Audigy2zs, 1TB SSD system drive, 2TB SATA... [view my complete system specs]

    Using MC 8.4. Avid FX6.4, Vegas Pro 15/ DVD Architect 6pro, DVDit6.4proHD, CCE Basic, TmpGe Express4, TmpGe Authoring Works 4, DVDLab-Studio. Sony EX-1R, Canon XH-A1, GL2, GL1, Canon EOS 60D

  • Mon, Oct 3 2011 10:56 AM In reply to

    • BarkinMadd
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    • Ontario, Canada
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    Re: strange popup regarding resolution when starting Avid

    djboy87:

    Ever since installing MC 5.5 on my Del laptop I have been getting this message upon start-up:

    "A minimum screen height of 768 pixels is required. Use the "Displays" settings in the System Preferences to change the screen resolution. This is not a supported screen configuration, would you like to continue?"

    Firstly, i have my screen resolution set to 1680 x 1050. The recommened setting and the highest one. 

    Is it possible that your graphics adaptor has a second display adaptor (dual view) that Avid is picking up on? Even if you're not using it Avid may be seeing it... Long shot but your 1680 x 1050 should work fine with MC 5.5...

     

    Camera(s) PXW-X70, HDR-FX1, Hero 6 Black | MC 18.7 | QT 7.7.9 | BCC 11 | Sapphire 11 | Mocha Pro 5.6 | Titler Pro 6 | Windows 10 Pro x64 | System: P6X58D... [view my complete system specs]

    Steve

    ______________________

    www.nelliedogstudios.com

  • Mon, Oct 3 2011 12:58 PM In reply to

    • Nevil
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    Re: strange popup regarding resolution when starting Avid

    I have the screen set to 1920 x 1080 at 60 hz and there is no dual monitor connected or detected by the system. This is why I can't understand why I am getting the popup.

    MC 5.53 Sony Viao VPCZ129GG, Windows 7 Pro 64, Intel core i7 620m, 3ghz processor, 8gb RAM, 256 SSD, 1GB ext drive, occassionaly Sony 40" HD LCD TV... [view my complete system specs]
  • Mon, Oct 3 2011 10:31 PM In reply to

    • TVJohn
    • Top 25 Contributor
    • Joined on Fri, Nov 4 2005
    • Bayonne NJ
    • Posts 4,307
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    Re: strange popup regarding resolution when starting Avid

    I am running 1920x1200@60hz with no issues to this point...

    Dell Display U2713HM(2560x1440), AMD FX8350 8core, AMD 990FX mobo, 32gig-DDR3-1600, Quadro K620/GTX260/core 216, Audigy2zs, 1TB SSD system drive, 2TB SATA... [view my complete system specs]

    Using MC 8.4. Avid FX6.4, Vegas Pro 15/ DVD Architect 6pro, DVDit6.4proHD, CCE Basic, TmpGe Express4, TmpGe Authoring Works 4, DVDLab-Studio. Sony EX-1R, Canon XH-A1, GL2, GL1, Canon EOS 60D

  • Wed, Oct 5 2011 1:14 AM In reply to

    • Nevil
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    Re: strange popup regarding resolution when starting Avid

    My Max resolution (recomended) is 1920 x 1080 so dont have the 1920 x 1200 option.

    MC 5.53 Sony Viao VPCZ129GG, Windows 7 Pro 64, Intel core i7 620m, 3ghz processor, 8gb RAM, 256 SSD, 1GB ext drive, occassionaly Sony 40" HD LCD TV... [view my complete system specs]
  • Wed, Oct 5 2011 12:06 PM In reply to

    Re: strange popup regarding resolution when starting Avid

    Nevil, maybe that 40" Sony TV is the culprit. MC might have seen it once upon a time as a second monitor, which is what a tv is after all. Just a hunch.

    Even when it's not connected, the setting might remain lurking somewhere in the dark recesses of your computer's memory, just waiting for the chance to cause you trouble.

    I know, computers don't intentionally cause us trouble, BUT IT SURE SEEMS THAT WAY SOMETIMES!

    MC 6.0.4,Gateway FX6800, i7 920 Processor, Windows 10 Pro (upgraded from Win 7 Pro 64 SP1), 6gb Ram, GeForce GT 710 (2gb), 2 JVC HM170U Camcorders, 1 Canon... [view my complete system specs]
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  • Wed, Mar 6 2013 7:52 AM In reply to

    • nickq
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    Re: strange popup regarding resolution when starting Avid

     

    "A minimum screen height of 768 pixels is required. Use the "Displays" settings in the System Preferences to change the screen resolution. This is not a supported screen configuration, would you like to continue?"

     

    Hi Chris,

    Did you ever find an answer to this problem? Yesterday i installed v6.5 on a new PC and i have encountered the same thing. Like your post mentioned, my screen resolution is already set to max.

    I can't create a sequence and if i do it just crashes.

    I have a four screen display, so I was wondering if this i caused by having too many monitors. But i have the nivdac graphics cards which avid recommends so i'm scratching my head on what to adjust in the display settings.

    cheers

     

    nick

  • Wed, Mar 6 2013 4:38 PM In reply to

    • djboy87
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    • Joined on Thu, Jun 26 2008
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    • Points 1,065

    Re: strange popup regarding resolution when starting Avid

    Hey Nick

    Sorry man, It's been so long since this occured, I really don't remember the fix. :(

     

    Dell Mobile Precision M6600, Intel® Core™ i7-2920XM (Extreme Quad Core 2.50GHz,8M cache), 16GB, DDR3-1600MHz SDRAM, NVIDIA® Quadro® 5010M with 4GB GDDR5... [view my complete system specs]
  • Wed, Jun 12 2013 1:30 PM In reply to

    • niminim
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    • Joined on Wed, Apr 4 2012
    • Posts 1
    • Points 5

    Re: strange popup regarding resolution when starting Avid

    found a solution:

    avid can not work with screen above another one (just in card setup, not in real life) but only one side by one.

    when i've changed that, no more error for me.

     

    my 2 cents

     

    n.

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