Latest post Mon, Oct 4 2021 3:30 PM by Pat Horridge. 3 replies.
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  • Wed, Sep 29 2021 1:00 PM

    • octuslimb
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    • Joined on Wed, Sep 29 2021
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    Help with Avid ISIS 5500 Issues?



    Hey guys,

    Last ditch effort to a pretty urgent problem we’re having with our Avid ISIS 5500. We have dropped frames, playback issues, and media copying issues from degraded connection and we have clients in house. We’re also keeping an eye on some drives that may be failing (everything at once, as it were).

    It seems as if we are stuck in Disk Test mode. We’ve had degraded connection all day, along with long Disk IO warnings in the System Director. There is a warning in the status dropdown reading “SM000 Disk Performance Degraded - Test mode”.

    All this is to say, I’ve looked at the section to run a disk test in the Avid ISIS toolbox and nothing’s running, so there’s no test for me to stop.

    Tweakbox Appvalley

    We don’t have a support contract, sadly, and this machine is getting replaced in the next few months, so buying a contract for the year doesn’t seem feasible, but we’re on the lookout for any help that we can get with this issue. I know it’s a big ask.

    Thank you in advance for any help - seriously.

  • Wed, Sep 29 2021 2:45 PM In reply to

    Re: Help with Avid ISIS 5500 Issues?

    You likely have 1 or more disks that are about to fail. If that is the case, there is not much you can do but to backup as much of the data as quickly as you can. Drive replacements are not available any more. Avid does not sell them and you cannot use retail drives.


    MC 2022, W11, ASUS z690m, Intel 13900K, Gigabyte 3080Ti Waterforce, 128GB RAM, Samsung 980 Pro M2 SSD, BM Mini monitor & Dell UP2718Q. MBP 2019, Big... [view my complete system specs]
  • Mon, Oct 4 2021 3:24 PM In reply to

    • BobRusso
    • Top 50 Contributor
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      Moderator: Avid ISIS
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      Moderator: Avid Storage Products

    Re: Help with Avid ISIS 5500 Issues?

    Are yoy friends with RockyPeli? The two of you should talk. [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

  • Mon, Oct 4 2021 3:30 PM In reply to

    Re: Help with Avid ISIS 5500 Issues?

    I see there are refurbished drives listed on ebay. No idea if they are any good but for the cost they may get you up and running enough to backup data and form a plan.


    HP Z840 3.1GHZ 20cores 128GB RAM M4000 GPU 1TB NVMe drive HP Z book 17 G2 2.7GHZ Quad core 32GB RAM Nvidia K3100M 1TB SSD drive ACI Moderator. I'm... [view my complete system specs]


    Broadcast & Post Production Consultant / Trainer  Avid Certified Instructor VET (Retired Early 2022)


    Still offering training and support for: QC/QAR Training - Understanding Digital Media - Advanced Files * Compression - Avid Ingest - PSE fixing courses and more.

    Mainly delivered remotely via zoom but onsite possible.


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