Latest post Mon, Mar 4 2019 7:25 PM by Marianna. 4 replies.
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  • Mon, Mar 4 2019 3:30 AM

    • ebweller
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    I'm Stuck! Can't access external drive - EXCEPTION: SYS_ERROR

    I have an external drive called FAST.   All of a sudden whenever i start Media Composer, i get EXCEPTION: SYS_ERROR if i try to click on the 'External' option in the 'select project' window.  The projects do not appear in the 'select a project' window either.  They are there on the drive - i can see them.  My permissions is 'read and write' for all users for that drive too.  I'm stuck.

    Mac Osx 10.14.3 Mojave  

  • Mon, Mar 4 2019 1:40 PM In reply to

    • Marianna
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    Re: I'm Stuck! Can't access external drive - EXCEPTION: SYS_ERROR

    What about your internal drive?

    Can you repair the external?  Did it ever work?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Mon, Mar 4 2019 5:44 PM In reply to

    • ebweller
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    Re: I'm Stuck! Can't access external drive - EXCEPTION: SYS_ERROR

    Ok so now when i try to start the program a warning comes up saying NO MEDIA CAN BE WRIITTEN TO ANY MOUNTED DRIVE. PLEASE CHECK WRITE PERMISSIONS.  It wasn't doing this yesterday. Yesterday i only had trounle accessing the external drive (which worked the day before).

    If i click ok and get into the program, i can't do any work or import anything.  Awarning says "There are no media drives available.  You will only be able to import shot logs."

    It was fine just a couple of days ago.....

    For my Mac HD permissions are:

    System: Read and Write

    Wheel: Read Only

    Everyone: Read Only

    My computer will not let me change these.  If i try it says The operation can’t be completed because you don’t have the necessary permission.

    For my external drive; its says read and write for all 3 things.

  • Mon, Mar 4 2019 6:06 PM In reply to

    • ebweller
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    Re: I'm Stuck! Can't access external drive - EXCEPTION: SYS_ERROR

    I ran a program called ONYX and did a restart.  I can now work if a project is private (on my mac HD in Documents)  but i still get a an error if i try to select external as a place to create a project.  I can pull in media from that external drive and work with it, but i can make any projects there - or have access to the already existing ones on that drive.

  • Mon, Mar 4 2019 7:25 PM In reply to

    • Marianna
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    Re: I'm Stuck! Can't access external drive - EXCEPTION: SYS_ERROR

    are you able to contact support?  if on a contract call 800-800-2843

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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