Latest post Tue, Nov 7 2017 10:50 PM by BobRusso. 1 replies.
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  • Tue, Nov 7 2017 9:59 PM

    • NErez
    • Not Ranked
    • Joined on Wed, Sep 12 2012
    • Posts 62
    • Points 805

    Nexis Client Manager on Mac error Failed to Retrieve director list

    After upgrading to High Sierra and updating NEXIS client to most recent version we're getting this error message:

    "Failed to retrieve director list with error: Unable to complete operation. Internal error."

    During installation we got a File Vault warning but nothing that prevented the installation from completing and the Client software launches well.

    This was not an issue on four other Mac in our studio that were all upgraded to High Sierra and to the most recent version of NEXIS client.

    Any suggestions and/or ideas?

  • Tue, Nov 7 2017 10:50 PM In reply to

    Re: Nexis Client Manager on Mac error Failed to Retrieve director list

    MacOS High Sierra is not supported with NEXIS. You will need to roll back to Sierra.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Principal Product Designer for Broadcast Storage & Editor Products

    Bob Russo on Expert Connections

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